Overnight Driver (Full-Time)

HEI Hotels & Resorts; Herndon (VA); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Health insurance

401(k) matching

Hotel room discount

Vacation time

Job summary

HEI Hotels & Resorts in Herndon, VA seeks a Valet Attendant to ensure arrival, departure, and guest contact experiences are efficient and friendly.

You will park guest vehicles, greet guests, assist with luggage and directions, and maintain driveway flow while adhering to safety and attendance rules. Hotel experience preferred and a valid driving record is required.

Qualifications

• Hotel experience preferred.
• Ability to effectively deal with customers with patience and diplomacy.
• Ability to identify airline/customer pickup/drop-off points and read signs.
• Ability to lift and move luggage and packages.

Responsibilities

• Comprehend and abide by traffic regulations while transporting customers to and from the airport terminal or other designated site.
• Park guest vehicles and retrieve valet parked vehicles using claim tickets and ensure proper delivery.
• Greet guests with a friendly welcome and open car doors for arriving and departing guests.
• Respond to inquiries about hotel features, services, and directions to facilities.
• Maintain driveway traffic flow to ensure space for loading/unloading and access to main entrance.
• Listen to and respond to guest inquiries and requests for assistance.
• Lift luggage and packages from cars and load onto baggage carts or other vehicles.
• Communicate hotel features and services clearly to guests.
• Adhere to attendance rules and be available to work regularly.
• Perform other job-related duties as assigned.

Skills

Hotel experience

Customer service

Communication

Driving record

Job description

Compensation

Salary Range: $16.00 - $16.00 per Hour. Tipped/Service Charge Eligible? No. Discretionary Performance Bonus Eligible? No.

Overview

Ensure the arrival, departure, and any other guest contact experiences are conducted in an efficient and friendly manner.

Essential Duties and Responsibilities

• Comprehend and abide by all traffic regulations while transporting customers to and from the airport terminal or other designated site.
• Park guest vehicles and/or retrieve valet parked guest vehicles in a timely and courteous manner; use claim tickets to ensure appropriate delivery of vehicle. Move from door post to and from other areas throughout the hotel in response to customer needs.
• Greet guests immediately with a friendly and sincere welcome. Open car doors for arriving and departing hotel customers.
• Respond immediately to customer inquiries regarding hotel features, services, and assistance. Provide clear and understandable directions to hotel facilities and nearby attractions.
• Maintain driveway traffic flow to allow main hotel entrance accessibility ensuring ample space for passenger and luggage loading and unloading.
• Listen, understand, and respond immediately to guest and associate inquiries and requests for assistance.
• Lift luggage, packages and boxes from cars, buses, vans, and carts, placing items on the ground, onto baggage carts, conveyors or other vehicles.
• Clearly communicate the features and services of the hotel facilities.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job‑related duties as assigned.

Qualifications and Skills

• Hotel experience preferred.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.
• Ability to ascertain information from luggage tags, claim checks and to identify specific airline/customer pickup and drop off points and street signs.
• Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage. Sufficient manual dexterity in one hand to be able to load and unload luggage with or without reasonable accommodation.
• Ability to stand, walk and/or sit and continuously perform essential job functions with or without reasonable accommodation.
• Perform tasks requiring bending, stooping, kneeling, climbing stairs and walking distances throughout the property with or without reasonable accommodation.
• Excellent driving record as verified by Motor Vehicle Report.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment – you!

For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA.

For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.