Bellman / Valet

HEI Hotels & Resorts; Washington (District of Columbia); On-site; USD 23,000 - 32,000; Full time

Job summary

The Beacon Hotel & Corporate Quarters, operated by HEI Hotels & Resorts in Washington, DC, is seeking a guest-focused team member. You will assist guests with luggage, explain hotel facilities, and provide superior front-of-house service at the lobby, bell stand, and during arrivals and departures.

Responsibilities include greeting guests, maintaining lobby areas, and coordinating valet and airport transfers.

Qualifications

• High school diploma or equivalent required.
• Hotel experience preferred.
• Ability to communicate with guests, respond to questions, knowledge of hotel services and local area events.
• Ability to drive vans, limousines, and automobiles with a clean driving record.
• Ability to lift/move luggage up to 75 lbs with/without accommodation.
• Ability to stand, walk, or sit and perform duties with/without accommodation.
• Excellent verbal and written communication skills.

Responsibilities

• Show guests to room and assist with luggage.
• Explain hotel facilities, hours, and answer questions.
• Check luggage for day/overnight stays.
• Maintain lobby/bell stand area cleanliness.
• Open doors and greet guests warmly.
• Post daily events/entertainment boards in lobby.
• Communicate across shifts via intershift log.
• Deliver messages and valet to guest rooms.
• Perform airport pick-up/drop-off in a timely, friendly manner.
• Park guest vehicles and manage valet flow.

Skills

Guest service

Driving ability

Communication

Mobility & fitness

Luggage handling

Safety awareness

Education

High school diploma or equivalent

Job description

About Us

Ideally-situated within minutes of Washington, DC's most popular attractions, The Beacon Hotel & Corporate Quarters is an ideal destination for both leisure and business travelers. Winner of the TripAdvisor Certificate of Excellence, our premier boutique hotel offers exceptional hospitality, facilities and accommodations within an inviting, comfortable setting that will make you feel right at home.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Salary Range: $19.68 - $19.68 HourlyTipped/Service Charge Eligible? YesDiscretionary Performance Bonus Eligible? No

Overview

Serve guests in hospitable manner to ensure positive guest experience during arrival and departure.

Essential Duties and Responsibilities

• Show guests to room assisting with their luggage.

• Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions.

• Check luggage for hotel guests both for day and overnight.

• Maintain the designated station in the lobby, standing alert to be easily summoned for fronts.

• Open doors and greet guests in a friendly and courteous manner.

• Maintain the cleanliness of the bell stand, lobby, and baggage room. Keep lobby door and windows clean when not busy with guests.

• Post the daily events board and entertainment board in the lobby.

• Maintain an open communication line through all shifts by proper use of intershift log.

• Deliver messages and valet to guest rooms.

• Perform pick-ups and drop-offs at the airport for the guests in a timely and friendly manner and inspect vehicles.

• Park guest vehicles and retrieve valet parked guest vehicles in a timely and courteous manner; use claim tickets to ensure appropriate delivery of vehicle. Move from door post to and from other areas throughout the hotel in response to customer needs.

• Assist front desk with key inventory twice weekly.

• Comply with attendance rules and be available to work on a regular basis.

• Perform any other job-related duties as assigned.

Qualifications and Skills

• High school diploma or equivalent required.

• Hotel experience preferred.

• Ability to communicate with guests, respond to questions, knowledge of hotel service, local area events and activities.

• Ability to drive vans, limousines, and automobiles. Must have an excellent driving record as verified by a Motor Vehicle Report with or without reasonable accommodation.

• Ability to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.

• Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage with sufficient manual dexterity in both hands to be able to load and unload luggage up to 75 lbs. with or without reasonable accommodation.

• Ability to stand, walk and/or sit and continuously perform essential job functions with or without reasonable accommodation.

• Perform tasks requiring bending, stooping, kneeling and/or walking with or without reasonable accommodation.

• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.