Barista

HEI Hotels & Resorts; Dallas (TX); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical and Dental insurance

401(k) Savings Plan

Vacation and Sick time

Pet insurance

Job summary

HEI Hotels & Resorts in Dallas, Texas, is seeking a customer service-oriented individual to provide exceptional service while maintaining a clean and friendly environment. Your responsibilities will include greeting guests, preparing orders, and ensuring overall guest satisfaction.

The successful candidate will possess strong communication skills and basic mathematical abilities to handle transactions. Benefits include competitive medical and dental programs, vacation time, and more.

Qualifications

• Ability to operate a cash register and handle payments appropriately.
• Effective communication with customers and team members.
• Capable of working in confined spaces with or without reasonable accommodation.

Responsibilities

• Provide superior customer service.
• Prepare customers' orders accurately and efficiently.
• Maintain cleanliness and sanitation of work areas.

Skills

Basic mathematical skills

Keyboard operation

Conflict resolution

Effective verbal and written communication

Job description

Overview

Provide superior customer service while maintaining a clean and attractive outlet for guests.

Essential Duties and Responsibilities

• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to, and understand requests.
• Prepare customers' orders as requested accurately and efficiently.
• Ring guest check correctly. Close the check to the proper method of payment, (i.e., cash, credit card or house charge).
• Ensure guest satisfaction; in the event of dissatisfaction, tactfully negotiate resolution.
• Maintain the highest level of standards for all product preparation.
• Clean or sanitize work areas, utensils, equipment, service stations or seating areas.
• Comply with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management.
• Balance house bank at the end of the shift. Retrieve and return bank from vault to workstation and return, to ensure accountability.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job‑related duties as assigned.

Qualifications and Skills

• Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes as relating to pricing.
• Ability to operate a keyboard and Point of Sale procedures.
• Ability to effectively deal with and resolve conflict situations, such as inaccurate check total.
• Ability to sit and/or stand and work continually in confined spaces with or without reasonable accommodation.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public, etc.

Compensation

Tipped/Service Charge Eligible? Yes
Discretionary Performance Bonus Eligible? No

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long‑Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.