Shuttle Captain: Lead Driver & Guest Experience

Sonesta Hotels; Charlotte (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Health Savings Account

401(k) Retirement Plan

Paid Vacation & Sick Time

Paid Parental Leave

Life Insurance

Disability Insurance

Hospital Indemnity

Educational Assistance

Hotel Discounts

Employee Discounts

Job summary

Sonesta International Hotels in Charlotte seeks a Shuttle Captain to lead the shuttle operation with a hands-on approach. The role combines driving duties with leadership to ensure timely, safe transport for guests and airline crews.

You will manage schedules, recruit and train drivers, perform airport runs, and uphold Sonesta’s service standards while staying connected to day-to-day operations and guest experience.

Responsibilities

• Create and manage the daily and weekly shuttle driver schedule based on hotel occupancy, airline crew schedules, airport demand, events, and overall business levels.
• Include themselves as an active member of the weekly shuttle schedule and driving rotation.
• Personally perform scheduled airport pickups, airport drop-offs, airline crew transportation, and other hotel shuttle runs as part of their normal responsibilities.
• Balance leadership responsibilities with regularly scheduled driving duties to remain connected to the day-to-day operation and guest experience.
• Ensure appropriate shuttle coverage across all shifts, including early mornings, evenings, weekends, holidays, and overnight periods as required.
• Monitor staffing levels and proactively adjust schedules based on operational needs.
• Respond to call-offs and staffing emergencies by first working to secure appropriate coverage and, when necessary, personally adjusting their schedule, coming in early, staying late, or covering additional shuttle runs.
• Ensure shift changes, breaks, and driver assignments are properly coordinated without disrupting guest or airline transportation.
• Maintain clear communication with the Front Desk and hotel leadership regarding shuttle locations, delays, traffic conditions, vehicle availability, and anticipated transportation needs.
• Maintain firsthand knowledge of airport traffic patterns, construction, terminal changes, pickup locations, and other conditions affecting transportation by actively participating in shuttle operations.
• Ensure scheduled airline crew transportation and other time-sensitive commitments are executed accurately and consistently.

Job description

Sonesta International Hotels in Charlotte seeks a Shuttle Captain to lead the shuttle operation with a hands-on approach. The role combines driving duties with leadership to ensure timely, safe transport for guests and airline crews.

You will manage schedules, recruit and train drivers, perform airport runs, and uphold Sonesta’s service standards while staying connected to day-to-day operations and guest experience.