SHS Manager

BCS Financial Corporation; Oakbrook Terrace (IL); Hybrid; USD 125,000 - 155,000; Full time

Benefits offered by this job

Hybrid work

Full benefits

401k match

PTO 22 days

12 holidays

Parental leave

Home office stipend

Education assistance

Job summary

BCS Financial Corporation is seeking an SHS Manager in Oakbrook Terrace, IL to drive sales operations, manage existing customers, and lead implementations. You will coordinate across teams, improve persistency, and align activities with sales and engineering to maximize customer satisfaction and revenue growth.

The role reports to the Senior Director, Ancillary Channel Development, requires 5+ years in related roles, and offers hybrid/remote work with comprehensive benefits and growth

Qualifications

• 5+ years of experience in account management.
• 5+ years in implementations management.
• 5+ years of people management (preferred).
• 5+ years in process management.
• experience with Salesforce, Outlook and MS Office preferred.
• Insurance industry experience 10+ years.

Responsibilities

• Service of existing customers/policyholders.
• Implementation of new customers/policyholders.
• Sales operations and leading efforts through business operations.
• Operations escalation management.
• Working with sales on opportunities (pre and post sale).
• Leading renewals, add product and enrollment strategies.

Skills

Account management

People management

Process management

Sales operations

customer relations

Education

Bachelor’s degree

Tools

Salesforce

Outlook

MS Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

SHS Manager

Sales_Blue Sales Full Time Oakbrook Terrace, IL, US

4 days ago Requisition ID: 1261

Position Overview

The Supplemental Health Solutions Account Manager position will have responsibility for driving our sales teams efforts with our business operations, centered around the growth of our business and the relationships we have with our customers, brokers and Blue Plan partners. The goals will be aligned around the efforts to enhance customer satisfaction, sales operations and engineering, and group persistency, while working together with our sales teams to find additional opportunities and to enhance our processes. The outputs will be through the activities and results tracking in Salesforce to billing management, persistency, add product, process and opportunity management, implementations and customer satisfaction.

This position will report to the Senior Director, Ancillary Channel Development.

• Service of Existing Customers/Policyholders
• Implementation of New Customers/Policyholders
• Sales Operations and leading efforts through all business operations,
• Operations Escalation management
• Working with Sales on Opportunities/Pre and Post Sales,
• Leading Renewals, Add Product and Enrollment Strategies

Requirements

Education and Certifications

• Bachelor’s Degree Preferred

Experience

• Previous Account Management Experience 5+ years
• Previous Implementations Management Experience 5+ years
• Previous People Management Experience 5+ years preferred
• Previous Process Management Experience 5+ years
• Previous experience in Salesforce, Outlook, MS Office preferred
• Insurance Industry Experience 10+ years

Travel Required

• Less than 10%

The target base salary range for this full-time, salaried position is

$125,000 - $155,000

Individual base pay depends on work location and additional factors such as experience, job-related skills, and relevant education or training. Total pay may include other forms of compensation. In addition, we offer competitive health, dental, 401k and wellness benefits beginning on the first day of the month following the first day of employment. Please ask your Talent Acquisition Specialist for more information about our total rewards package.

What we offer:

• Hybrid and remote work environments
• Full benefits including flexible HSA/PPO medical plans, Dental, Vision, and HSA/FSA
• 401(k) w/ up to 6% company match
• Generous PTO starting at 22 days annually
• 12 paid holidays
• Parental leave
• Home office and wellness reimbursement
• Professional development and development planning: tuition reimbursement, continuing education & assistance obtaining professional certifications