Account Executive

Medical Mutual; Chicago (IL); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k) with company match

Health Savings Account

Tuition reimbursement

Employee Assistance Program

Paid time off

Job summary

Medical Mutual is seeking an Account Executive to join their team in Chicago, IL. This hybrid role requires 3 days in the office and focuses on building relationships with brokers and managing client accounts effectively.

The ideal candidate will have a Bachelor's degree and at least 2 years of experience in health insurance account management. Benefits include a competitive salary, health insurance, and career development opportunities.

Qualifications

• 2+ years of experience in health insurance account management, preferably with specialty/supplemental products.
• Accident, Health, and Life License with applicable State Department of Insurance preferred.
• Ability to interact with various levels of staff and management.

Responsibilities

• Develops and sustains relationships with broker principals and sales leadership.
• Manages enrollment of new clients and coordinates necessary file transmission activities.
• Provides reports to broker accounts and monitors premium payment issues.

Skills

Excellent oral communication skills

Interpersonal communication skills

Microsoft Office (Word, Excel, PowerPoint, Teams, Outlook)

Collaboration and teamwork skills

Analytical skills

Education

Bachelor's degree in business management, marketing, or related field

Tools

CRM systems

Job description

Hybrid role requiring 3 days per week on-site in our Chicago, IL or Oklahoma City, OK office. Seeking applicants that reside within a 50-mile radius of the Chicago, IL or Oklahoma City, OK office.

Account Executive

Responsibilities

• Develops and sustains relationships with broker principals, senior sales leadership (RVPs, Regional Managers, Sales Coordinators) and executive MMP leadership. Supports ongoing agent onboarding as well as facilitates and supports ongoing product training and positioning. Takes the lead in addressing, resolving and tracing root cause for all inquiries regarding claims, eligibility, billing, product questions, renewals, selling additional products and reporting. Maintains documentation of account activity.
• Works with broker partners and company Third Party Administration (TPA) to manage enrollment of all new clients. Coordinates any Electronic Data Interchange (EDI)/Application Programming Interface (API) or other file transmission activities. Coordinates with other necessary partners - TPA, broker partner, bank, technology organizations, etc. Manages the successful initial and ongoing commission payments, claims, customer service, premium collection/application, as well as any other issues raised by broker partner or their customers.
• Provides reports to broker accounts providing periodic summaries and updates to management. Includes sales, placement, persistency, agent debit balance issues. Maintains and reports results of all active campaigns. Monitors and communicates premium payment issues to producer/client/management. Facilitates quarterly updates / meetings / results communication with key broker relationships and large agent producers.
• Acts as Operations liaison on new broker acquisition and implementation into the organization.
• Performs other duties as assigned.

Qualifications

• Education and Experience
  Bachelor's degree in business management, marketing, or related field. Equivalent education and experience directly related to the role may substitute for a degree.
  2 years of experience in health insurance account management or client relationship management, preferably with specialty/supplemental products.
• Professional Certification(s)
  Accident, Health, and Life License with applicable State Department of Insurance preferred.
  Any applicable insurance license required for doing business in assigned states.
• Technical Skills and Knowledge
  Excellent oral, written and interpersonal communication skills. Ability to interact with and present to various levels of staff and management.
  Intermediate computer skills with emphasis on Microsoft Word, Excel, PowerPoint, Teams and Outlook; ability to quickly learn new systems/processes.
  Strong collaboration and teamwork skills.
  Good organizational skills and the ability to multi-task; manage and prioritize multiple client needs.
  Good analytical skills. Ability to interpret data and apply to daily operations.
  Knowledge of health, life, home health care, and indemnity insurance individual and senior market products.

Senior Account Executive

Responsibilities

• Develops and sustains relationships with complex broker principals, senior sales leadership (RVPs, Regional Managers, Sales Coordinators) and executive MMP leadership. Supports ongoing agent onboarding as well as facilitates and supports ongoing product training and positioning. Takes the lead in addressing, resolving and tracing root case for all inquiries regarding claims, eligibility, billing, product questions, renewals, selling additional products and reporting. Maintains documentation of account activity.
• Works with large/complex broker partners and company Third Party Administration (TPA) to manage enrollment of all new clients. Coordinates any Electronic Data Interchange (EDI)/Application Programming Interface (API) or other file transmission activities. Coordinates with other necessary partners - TPA, broker partner, bank, technology organizations, etc. Manages the successful initial and ongoing commission payments, claims, customer service, premium collection/application, as well as any other issues raised by broker partner or their customers.
• Provides reports to broker accounts providing periodic summaries and updates to management. Includes sales, placement, persistency, agent debit balance issues. Maintains and reports results of all active campaigns. Monitors and communicates premium payment issues to producer/client/management. Facilitates quarterly updates/meetings/results communication with key broker relationships and large agent producers.
• Acts as Operations liaison on new (large) broker acquisition and implementation into the organization.
• Orients, trains and assists more junior level staff.
• Performs other duties as assigned.

Qualifications

• Education and Experience
  Bachelor's degree in business management, marketing, or related field. Equivalent education and experience directly related to the role may substitute for a degree.
  5 years of experience in health insurance account management or client relationship management, preferably with specialty/supplemental products.
• Professional Certification(s)
  Accident, Health, and Life License with applicable State Department of Insurance preferred.
  Any applicable insurance license required for doing business in assigned states.
• Technical Skills and Knowledge
  Excellent oral, written and interpersonal communication skills. Ability to interact with and present to various levels of staff and management.
  Intermediate computer skills with emphasis on Microsoft Word, Excel, PowerPoint, Teams and Outlook; ability to quickly learn new systems/processes. Proficiency with CRM systems.
  Strong collaboration and teamwork skills.
  Good organizational skills and the ability to multi-task; manage and prioritize multiple client needs.
  Good analytical skills. Ability to interpret data and apply to daily operations.
  Strong knowledge of health, life, home health care, and indemnity insurance individual and senior market products.

Benefits

Medical Mutual offers an exceptional package that includes:

• We will provide the equipment you need for this role, including a laptop, monitors, keyboard, mouse and headset.
• Whether you are working remote or in the office, employees have access to on-site fitness centers at many locations, or a gym membership reimbursement when there is no Medical Mutual facility available. Enjoy the use of weights, cardio machines, locker rooms, classes and more.
• On-site cafeteria, serving hot breakfast and lunch, at the Brooklyn, OH headquarters.
• Discounts at many places in and around town, just for being a Medical Mutual team member.
• The opportunity to earn cash rewards for shopping with our customers.
• Business casual attire, including jeans.
• Employee bonus program.
• 401(k) with company match up to 4% and an additional company contribution.
• Health Savings Account with a company matching contribution.
• Excellent medical, dental, vision, life and disability insurance.
• Access to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self-help resources and assistance with work/life benefits.
• Company holidays and up to 16 PTO days during the first year of employment with options to carry over unused PTO time.
• After 120 days of service, parental leave for eligible employees who become parents through maternity, paternity or adoption.
• Career development programs and classes.
• Mentoring and coaching to help you advance in your career.
• Tuition reimbursement up to $5,250 per year, the IRS maximum.
• Diverse, inclusive and welcoming culture with Business Resource Groups.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.