Showroom Usher - On-Call

Grand-Sierra-Resort-and-Casin; Reno (NV); On-site; USD 19,000 - 28,000; Full time

Job summary

Grand Sierra Resort and Casino in Reno seeks a front-of-house associate to greet guests, resolve issues, and provide accurate information about hotel services and events. You will assist with seating, event setup, and maintaining a welcoming atmosphere across shifts.

The role requires strong communication, problem-solving, and the ability to follow instructions quickly and accurately. Candidates must be 18+ and able to work holidays, nights, and weekends.

Qualifications

• Excellent communication and problem-solving skills.
• Ability to read, write, and do basic math.
• Comfortable with following instructions and memorization.
• Flexible to work all shifts, including holidays, nights, and weekends.
• Must be at least 18 years old.

Responsibilities

• Maintain a positive attitude with guests and team members.
• Identify guests' challenges, diffuse situations, and provide service recovery.
• Listen to guest inquiries and respond clearly and positively.
• Relay accurate information about hours, services, restaurants, meetings, shuttle, etc.
• Check tickets for seating and direct guests to seats.
• Set up showroom seating using linens and numbers.
• Stand at the podium during events to stay visible to guests.
• Perform other duties as assigned.

Skills

communication

problem-solving

reading

writing

math

analyzing

instructing

following instructions

memory

flexible shifts

aged 18+

Education

Any combination of education, training, or experience

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

Primary duties and responsibilities include, but are not limited to, the following:

• Maintain a positive attitude with guests and team members.
• Identify guests' challenges, diffuse situations, and provide service recovery.
• Actively listen to guest inquiries and respond using a positive, clear speaking voice.
• Relay accurate information to guests regarding hours of operation, hotel services, restaurants, meeting and convention rooms, airline shuttle service, etc.
• Check guest tickets for seating numbers and direct or escort the guests to their seats.
• Use linens, table toppers, and table numbers to set up showroom seating.
• Stand at podium in re-entry area during events to ensure visibility to guests.
• Any other duties as assigned within the scope of this position.

KNOWLEDGE/SKILLS/ABILITIES

• Possess excellent communication and problem-solving skills.
• Ability of simple reading, writing, and math skills is required.
• Must have the following skills: analyzing, instructing, following instructions, memorization, and problem solving.
• Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
• Must be a minimum of 18 years of age.

EDUCATION and/or EXPERIENCE

• Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.

PHYSICAL DEMANDS

• While performing the duties of this job, the team member is constantly standing, walking, and occasionally reaching overhead, and bending over during the duration of their shift.
• Must be able to lift/carry 10lbs or less frequently.
• The team member will constantly have repetitive use of both feet and hands and require occasional light grasping motions. Finger dexterity of both hands will be frequently required.
• Frequent use of vision abilities is required including distance, depth perception, field of vision, and color vision.
• The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

• Work performed consistently indoors with and around others. Team Member will perform work face-to-face including verbal contact with others on extended shifts around computer equipment and other electrical devices.
• The noise level in the work environment is usually moderate to loud.
• Team Member may be exposed to vibrations, dirt/dust, moving objects, slippery surfaces, odors, and/or secondhand smoke.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.