Showroom Ticketing Specialist: Guest Experience & Upsell

MGM Resorts International; Cary (NC); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Wellness incentive programs

Employee discounts on hotel, F&B, and乐

Free meals in employee dining room

Free parking

Health & Income Protection benefits

Professional development and community

Job summary

MGM Resorts International is seeking an on-call Showroom Ticketing Clerk in Las Vegas to assist guests with ticket purchases, reservations, and inquiries for shows and attractions across MGM Resorts properties. You will provide friendly service, process transactions accurately, and promote entertainment offerings while supporting daily ticket office operations.

The starting rate is $16.25 per hour. You will promote offerings through upselling and cross-selling, respond to inquiries, and use

Qualifications

• Must be 18 years or older.
• Experience in ticket sales, box office operations, or similar hospitality environment preferred.
• Knowledge of show schedules, promotions, and pricing helpful.

Responsibilities

• Assist guests with ticket purchases, reservations, and will-call orders.
• Explain show schedules and pricing; upsell where appropriate.
• Handle cash, credit, and other payments; balance cash drawers.
• Answer guest inquiries and resolve ticketing concerns with friendly service.
• Utilize ticketing software to process transactions and maintain records.

Skills

Customer service

Cash handling

Upselling

Tools

Ticketing software

Job description

MGM Resorts International is seeking an on-call Showroom Ticketing Clerk in Las Vegas to assist guests with ticket purchases, reservations, and inquiries for shows and attractions across MGM Resorts properties. You will provide friendly service, process transactions accurately, and promote entertainment offerings while supporting daily ticket office operations.

The starting rate is $16.25 per hour. You will promote offerings through upselling and cross-selling, respond to inquiries, and use