Showroom Ticketing Clerk - Excalibur

MGM Resorts International; Cary (NC); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Wellness incentive programs

Employee discounts on hotel, F&B, and乐

Free meals in employee dining room

Free parking

Health & Income Protection benefits

Professional development and community

Job summary

MGM Resorts International is seeking an on-call Showroom Ticketing Clerk in Las Vegas to assist guests with ticket purchases, reservations, and inquiries for shows and attractions across MGM Resorts properties. You will provide friendly service, process transactions accurately, and promote entertainment offerings while supporting daily ticket office operations.

The starting rate is $16.25 per hour. You will promote offerings through upselling and cross-selling, respond to inquiries, and use

Qualifications

• Must be 18 years or older.
• Experience in ticket sales, box office operations, or similar hospitality environment preferred.
• Knowledge of show schedules, promotions, and pricing helpful.

Responsibilities

• Assist guests with ticket purchases, reservations, and will-call orders.
• Explain show schedules and pricing; upsell where appropriate.
• Handle cash, credit, and other payments; balance cash drawers.
• Answer guest inquiries and resolve ticketing concerns with friendly service.
• Utilize ticketing software to process transactions and maintain records.

Skills

Customer service

Cash handling

Upselling

Tools

Ticketing software

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As an on-call Showroom Ticketing Clerk, you will help create memorable entertainment experiences by assisting guests with ticket purchases, reservations, and inquiries for shows, events, and attractions across MGM Resorts properties. You will provide knowledgeable and friendly service, process transactions accurately, and promote entertainment offerings while supporting the daily operations of the showroom ticket office.

THE STARTING RATE:

$16.25

THE DAY-TO-DAY:

• Assist guests with ticket purchases, reservations, will-call orders, and ticket verification for shows, events, exhibits, and attraction
• Promote entertainment offerings through upselling and cross-selling while providing accurate information about show schedules, pricing, and property amenities
• Process cash, credit, and other payment transactions accurately while maintaining and balancing assigned cash drawers
• Respond to guest inquiries, answer incoming telephone calls, and assist with resolving ticketing concerns while delivering exceptional customer service
• Utilize ticketing software and computer systems to process transactions, maintain accurate records, and support efficient daily ticket office operations

THE IDEAL CANDIDATE:

• Must be 18 years of age or older
• Previous experience in ticket sales, box office operations, entertainment venues, high volume cash handling, or a similar hospitality environment preferred
• Maintain current knowledge of property entertainment offerings, including show schedules, upcoming events, promotions, ticket pricing, and available attractions to provide accurate information and recommendations to guests.

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community