Showroom Team Lead | Fashion Retail Growth Coach

Indochino Inc.; Dallas (TX); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Growth opportunities

Collaborative environment

Impactful work

Customer focused culture

Job summary

Indochino in Dallas is seeking a dynamic Retail Style Guide to lead the showroom team and elevate the customer experience. You will coach staff, manage fittings and appointments, and ensure guests receive personalized service while meeting daily sales targets and KPIs.

The role blends fashion knowledge with people leadership in a fast-paced, customer-focused environment. As acting floor leader, you’ll oversee operations from opening to close, partner with tailors, nurture high-value clients, and

Qualifications

• 1+ years of retail or customer service experience, preferably in fashion or a customer-focused environment.
• Proven ability to meet and exceed sales targets and KPIs.
• Strong leadership and mentorship skills with a collaborative approach.
• Excellent interpersonal and communication skills.
• Keen understanding of menswear products, fit, and tailoring processes.
• Ability to remain calm under pressure and lead a team during high-energy situations.
• Self-starter with a solution-oriented mindset and the ability to adapt to changing priorities.
• Strong proficiency in iOS and MS Office applications.
• Ability to work a flexible schedule, including evenings and weekends, based on showroom needs.

Responsibilities

• Drive sales by leading the team to meet and exceed daily revenue and metric-based goals.
• Support the execution of showroom key performance metrics, including sales targets, conversion rates, UPT, and average order value (AOV).
• Assist in managing customer appointments and walk-in traffic to maximize sales opportunities.
• Hold team members accountable for achieving personal and team-based KPIs.
• Provide guidance and coaching to team members in the moment to enhance performance and customer interactions.
• Actively contribute to building relationships with high-value clients and ensure their needs are met with the highest level of service.

Skills

Leadership

Customer service

Communication

Mentorship

Sales targets

Team management

Adaptability

Problem solving

Tools

iOS

MS Office

Job description

Indochino in Dallas is seeking a dynamic Retail Style Guide to lead the showroom team and elevate the customer experience. You will coach staff, manage fittings and appointments, and ensure guests receive personalized service while meeting daily sales targets and KPIs.

The role blends fashion knowledge with people leadership in a fast-paced, customer-focused environment. As acting floor leader, you’ll oversee operations from opening to close, partner with tailors, nurture high-value clients, and