Showroom Team Lead: Elevate Sales & Service

Indochino; Cherry Hill Township (NJ); Sur place; USD 29 000 - 34 000; Plein temps

Avantages offerts par ce poste

Growth opportunities

Collaborative environment

Impactful work

Customer focus

Résumé du poste

Indochino in Cherry Hill, NJ is seeking an energetic showroom leader to drive daily sales and guide a team to meet revenue targets and KPIs. You will manage appointments and walk-ins, coach staff in customer interactions, and ensure a high-value client experience with tailored fittings.

Operational duties include floor coverage, scheduling, opening/closing, and collaborating with tailors to deliver timely alterations and exceptional service.

Qualifications

• 1+ years of retail or customer service experience, preferably in fashion or a customer-focused environment.
• Proven ability to meet and exceed sales targets and KPIs.
• Strong leadership and mentorship skills with a collaborative approach.
• Excellent interpersonal and communication skills.

Responsabilités

• Drive sales by leading the team to meet and exceed daily revenue and metric-based goals.
• Support the execution of showroom key performance metrics, including sales targets, conversion rates, UPT, and AOV.
• Assist in managing customer appointments and walk-in traffic to maximize sales opportunities.
• Hold team members accountable for achieving personal and team-based KPIs.
• Provide guidance and coaching to team members in the moment to enhance performance and customer interactions.
• Actively contribute to building relationships with high-value clients and ensure their needs are met with the highest level of service.

Connaissances

Leadership

Customer service

Interpersonal communication

Menswear knowledge

iOS

MS Office

Outils

MS Office

iOS

Description du poste

Indochino in Cherry Hill, NJ is seeking an energetic showroom leader to drive daily sales and guide a team to meet revenue targets and KPIs. You will manage appointments and walk-ins, coach staff in customer interactions, and ensure a high-value client experience with tailored fittings.

Operational duties include floor coverage, scheduling, opening/closing, and collaborating with tailors to deliver timely alterations and exceptional service.