Part-Time Showroom Lead & Sales Coach

Indochino; Chicago (IL); On-site; USD 25,000 - 26,000; Part time

Job summary

Indochino in Chicago is seeking an energetic Part-Time Customer Experience Leader to drive showroom sales and coach a team of Style Guides. You will manage appointments, lead a high-energy sales floor, and ensure top-tier service for every client.

The role requires 1+ years in retail, a proven track record in sales, strong leadership, and knowledge of menswear. A flexible schedule including evenings and weekends is expected to support showroom needs.

Qualifications

• 1+ years of retail or customer service experience, preferably in fashion or a customer-focused environment.
• Proven ability to meet and exceed sales targets and KPIs.
• Strong leadership and mentorship skills with a collaborative approach.
• Excellent interpersonal and communication skills.
• Keen understanding of menswear products, fit, and tailoring processes.
• Ability to remain calm under pressure and lead a team during high-energy situations.
• Self-starter with a solution-oriented mindset and the ability to adapt to changing priorities.
• Strong proficiency in iOS and MS Office applications.
• Ability to work a flexible schedule, including evenings and weekends, based on showroom needs.

Responsibilities

• Drive sales by leading the team to meet and exceed daily revenue and metric-based goals.
• Support the execution of showroom key performance metrics, including sales targets, conversion rates, UPT, and average order value (AOV).
• Assist in managing customer appointments and walk-in traffic to maximize sales opportunities.
• Hold team members accountable for achieving personal and team-based KPIs.
• Provide guidance and coaching to team members in the moment to enhance performance and customer interactions.
• Actively contribute to building relationships with high-value clients and ensure their needs are met with the highest level of service.
• Assist with daily operational tasks, including floor management, staff scheduling, and ensuring smooth workflow.
• Serve as the acting leader on the sales floor during the absence of the Showroom Manager.
• Maintain a seamless customer experience by ensuring operational tasks are completed efficiently and effectively.
• Solve customer issues with professionalism and a solution-oriented mindset.
• Bring forward feedback and ideas to improve showroom operations and merchandise presentation.

Skills

Leadership

Sales targets

Customer service

Interpersonal communication

Menswear knowledge

MS Office

iOS

Mentorship

Flexible scheduling

Tools

MS Office

iOS

Job description

Indochino in Chicago is seeking an energetic Part-Time Customer Experience Leader to drive showroom sales and coach a team of Style Guides. You will manage appointments, lead a high-energy sales floor, and ensure top-tier service for every client.

The role requires 1+ years in retail, a proven track record in sales, strong leadership, and knowledge of menswear. A flexible schedule including evenings and weekends is expected to support showroom needs.