Showroom Sales Representative

Walpole Outdoors; Village of Old Brookville (NY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Life Insurance

Paid time off

Job summary

Walpole Outdoors is seeking a motivated Showroom Sales Representative to deliver an exceptional in-store experience and drive sales. You will guide customers through product selections, prepare accurate quotes, and ensure orders are processed efficiently.

The role requires coordinating with field consultants, managing showroom operations, and providing outstanding service during peak seasonal traffic. You will build client relationships, upsell premium products, and collaborate with leadership

Qualifications

• Proven track record in retail sales, customer service, or relationship building.
• Proficient computer skills; experience with Salesforce.com or similar CRM platforms is preferred.
• Strong organizational, time-management, and communication skills.
• Self-motivated with a strong ability to work independently.
• Professional, positive attitude with a team‑oriented mindset.
• Willingness to quickly master detailed product knowledge, pricing structures, and services.

Responsibilities

• Guide walk-in and phone clients through product selections and prepare quotes.
• Ensure orders are processed accurately and efficiently.
• Collaborate with outside Field Sales Consultants to schedule site visits and coordinate client communication.
• Pull Dig Safe tickets and secure documentation prior to installation.
• Process sales orders and coordinate with installation/delivery teams; follow up after sale.
• Maintain showroom cleanliness, inventory, and presentation; manage access and keys.

Skills

Retail sales

Customer service

CRM experience

Organization

Communication

Independent work

Team mindset

Product knowledge

Tools

Salesforce

Job description

Description

Fencing, Gate & Pergola Experts

Since 1933, Walpole Outdoors has been the gold standard for handcrafted outdoor products, meeting the needs of homeowners and professionals alike with an unsurpassed variety of styles and custom designs—including high-end fencing, gates, pergolas, and arbors. Today, Walpole maintains its position as a premier outdoor living space company through a commitment to client collaboration and the application of cutting-edge techniques and technologies to exceed expectations.

Join Our Team!

Our employees are the best in the industry! We are seeking motivated, customer-focused individuals who are eager to apply their existing skills, learn new ones, and grow within our organization.

The Showroom Sales Representative delivers exceptional in-store customer experience while driving sales and supporting daily showroom operations. Serving as the primary point of contact, you will guide walk-in and phone clients through product selections, prepare quotes, and ensure orders are processed accurately and efficiently. This role manages steady, high-value seasonal traffic, averaging 25–30 walk-in clients per week during peak season and 10–15 clients per week during the slower months.

Requirements

• Customer Engagement: Greet customers promptly and professionally to create a welcoming showroom environment. Educate clients on our full product catalogue, including lantern posts, mailbox posts, pergolas, and fencing.
• Sales & Quoting: Prepare and present accurate quotes, close sales, and upsell when appropriate (focusing on our premium Selections Line of products).
• Team Collaboration: Work closely with outside Field Sales Consultants to schedule site visits, coordinate client communication, and assist any of their field clients who visit the showroom.
• Project Support: Pull Dig Safe tickets and ensure all proper documentation is secured prior to installation.
• Order Logistics: Process sales orders accurately and follow established procedures to ensure seamless communication with installation and delivery teams. Perform post-sale follow-ups, including thank‑you communications and order updates.
• Showroom Operations: Maintain showroom cleanliness, organization, and visual presentation. Secure showroom access and manage opening/closing keys. Manage inventory for "Cash and Carry" clients.
• Inbound/Outbound Phone Sales: Answer calls to handle phone sales, provide product details, research existing client orders, and schedule site visits.
• Client Advocacy: Act as the primary point of contact for handling warranties, order issues, or damaged products.
• Partnership & Growth: Maintain a strong working relationship with our landlord partner, Paul's Nursery, to preserve our shared space. Collaborate with leadership to help generate new business through local showroom events.

Skills and Qualifications

• Proven track record in retail sales, customer service, or relationship building.
• Proficient computer skills; experience with Salesforce.com or similar CRM platforms is preferred.
• Strong organizational, time-management, and communication skills.
• Self‑motivated with a strong ability to work independently.
• Professional, positive attitude with a team‑oriented mindset.
• Willingness to quickly master detailed product knowledge, pricing structures, and services.

Physical Requirements:

• Able to lift up to 35 lbs. comfortably
• Ability to stand and walk and move around the showroom for extended periods
• Comfortable working in an active retail showroom environment

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Life Insurance
• Paid time off

Walpole Outdoors is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.