Showroom Sales Specialist — Customer Experience & POS

Imperial Dade; Birmingham (AL); On-site; USD 28,000 - 36,000; Full time

Job summary

Imperial Brady is seeking a Showroom Sales Associate in Birmingham, AL, to join a dynamic, customer-focused team. The role runs Monday through Friday, 8:00 AM to 4:30 PM, with responsibilities spanning high-volume inbound/outbound calls and in-person service at the showroom.

You will identify customer needs, build trust through open dialogue, handle complaints, and maintain accurate records while keeping shelves stocked and the showroom presentable.

Qualifications

• High School Diploma or GED or equivalent.
• Strong communication skills.
• Ability to lift 50 pounds comfortably and unassisted.
• Retail and face-to-face customer service experience highly preferred.

Responsibilities

• Handle high-volume calls and face-to-face walk-in customers
• Interact with customers in a Point-of-Sale environment
• Identify and evaluate customers' needs
• Build sustainable relationships of trust through open and interactive discussion
• Manage complaints, provide proper solutions and options
• Keep records of customer interactions, process customer accounts, and file documents
• Stock shelves and keep the showroom clean and presentable

Skills

Strong communication skills

Customer service experience

Ability to lift 50 pounds

Education

High School Diploma or GED

Job description

Imperial Brady is seeking a Showroom Sales Associate in Birmingham, AL, to join a dynamic, customer-focused team. The role runs Monday through Friday, 8:00 AM to 4:30 PM, with responsibilities spanning high-volume inbound/outbound calls and in-person service at the showroom.

You will identify customer needs, build trust through open dialogue, handle complaints, and maintain accurate records while keeping shelves stocked and the showroom presentable.