Showroom Sales & Operations Specialist

Nordic Knots; New York (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

Nordic Knots is seeking a highly organized Showroom & Store Operations Associate in New York to drive in-store sales and expert client consultations. You will maintain showroom appearance, manage sample inventory, and ensure end-to-end operational flow with a keen eye for detail.

You will engage with retail customers and Trade professionals, build product knowledge across our rug, curtain and home textile collections, and help achieve ambitious store KPIs.

Qualifications

• Industry Experience: Minimum of 2–3 years of experience in high-end retail or showroom sales. Direct experience with rugs, curtains, or home textiles is highly preferred.
• Consultative Sales Ability: Proven track record of meeting or exceeding sales targets through a relationship-based approach. You should be comfortable discussing custom orders and technical specifications.
• Operational Excellence: Strong organizational skills with experience managing inventory, logistics, or back-of-house operations.
• Communication Skills: Exceptional verbal and written communication skills, with the ability to maintain a professional and warm tone with both retail customers and Trade professionals (Interior Designers, Architects).
• Technical Proficiency: Comfortable using Point of Sale (POS) systems, CRM software, and Google Workspace/Microsoft Office. Experience with virtual consultation tools (Zoom, Teams) is a plus.
• Physical Requirements: Ability to handle and move textile samples, rugs, and inventory. This includes lifting, hanging samples, and organizing storage units.
• A proactive "self-starter" mentality—identifying what needs to be done before being asked.
• The ability to multitask in a fast-paced environment while maintaining a calm, welcoming showroom atmosphere.

Responsibilities

• Sales Leadership: Drive face-to-face sales in our store and conduct virtual consultations, offering clients expert-level guidance on our collection, and consistently converting orders through exceptional service and pleasant customer engagement.
• Expert Client Interaction: Serve as the primary point of contact for consumers and professional (Trade) clients. Confidently greet, engage, answer questions, and provide reliable product and service information.
• Product Expertise: Proactively and continuously learn and retain deep product knowledge across all collections to effectively consult with and educate clients.
• Sales Cycle Management: Manage the entire post-sale follow-up process, including meticulous quote creation, order processing, and client communication, ensuring strong administrative efficiency from inquiry to delivery.
• Budget Ownership: Eagerly and comfortably work towards achieving and exceeding ambitious store sales targets and key performance indicators (KPIs).

Skills

Sales Leadership

Expert Client Interaction

Product Knowledge

Sales Cycle Management

Budget Ownership

Inventory Accuracy

Logistics Receiving

Organization Merchandising

Master Inventory

Replenishment Oversight

Industry Experience

Consultative Sales

Operational Excellence

Communication Skills

Technical Proficiency

Physical Requirements

Self-starter

Multitasking

Tools

POS systems

CRM software

Google Workspace

Microsoft Office

Zoom/Teams

Job description

Nordic Knots is seeking a highly organized Showroom & Store Operations Associate in New York to drive in-store sales and expert client consultations. You will maintain showroom appearance, manage sample inventory, and ensure end-to-end operational flow with a keen eye for detail.

You will engage with retail customers and Trade professionals, build product knowledge across our rug, curtain and home textile collections, and help achieve ambitious store KPIs.