D2C Sales Specialist

Nordic Knots; New York (NY); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Company sponsored medical plan

15 days paid vacation (20 days after 2

0

Job summary

Nordic Knots, a premium rug and textile brand, is seeking a D2C Sales Specialist to lead proactive outreach, virtual consultations, and end-to-end client support in the US market. You will manage high-value residential accounts and ensure smooth order flow from inquiry to delivery.

The ideal candidate has an interior-design background or retail experience in home textiles, and excels in client-facing consultative selling, relationship-building, and cross-functional collaboration.

Qualifications

• Interior-design background or prior category-specific retail experience in home textiles is highly valued.
• Strong organizational, communication, and client-facing skills are needed.
• Experience driving online sales and client consultations is a plus.

Responsibilities

• Proactive outreach to top-tier customers using the BC Customer Dashboard to drive repeat sales.
• Develop a portfolio of high-value residential and 'Independent' archetypes as the dedicated contact.
• Identify delivery or production delays early and provide proactive resolutions.

Skills

Interior design background

Customer-focused

Sales experience

Virtual consultations

BC Dashboard usage

Tools

Business Central (BC)

Job description

Nordic Knots is an interior design brand specialising in premium rugs and textiles rooted in Scandinavian aesthetics. We create timeless, aspirational products and experiences designed to elevate modern living. As we continue to grow, we are expanding our online team and seeking individuals with interior design backgrounds who are passionate about delivering exceptional online-line customer experiences

As an D2C Sales Spcecialist, you are passionate about design, highly organized, customer-focused, and self-motivated. This is a dynamic role where you will be instrumental in driving sales, providing expert client consultations, and ensuring efficient, end-to-end operational flow.

The ideal candidate thrives in a varied and engaging environment, possesses meticulous attention to detail, and is prepared to fully commit to the continued success of our site. An interior-design background or prior category-specific retail experience in home textiles, especially rugs, curtains is highly valued.

Key Responsibilities

Proactive Outreach: Initiate personalised communication with the top-tier segment to drive repeat sales, utilising the Business Central (BC) Customer Dashboard to identify timing and preference signals.

Relationship Management: Develop a portfolio of high-value residential and "Independent" archetypes, acting as their dedicated point of contact within the brand.

Problem Pre-emption: Identify potential delivery or production delays ahead of time, providing proactive resolutions before they escalated into service issues.

Pre-Sales & Digital Conversion

Virtual Consultative Selling: Guide and host Virtual Consultations, helping clients through the awareness and evaluation stages of their journey, providing expert advice on rug textures, traffic suitability, and colour theory.

Cross-Functional Support: Provide high-level assistance to the Ecommerce & CX Specialist during extreme volume spikes to maintain brand-wide SLA integrity.

Core Competencies & Mindset

Sales-Forward Architect: A natural closer who sees every "pre-sale" inquiry as an opportunity to build a long-term commercial relationship.

Project Multitasker: Capable of managing complex design projects for multiple clients across various communication channels simultaneously.

Empathetic Designer: Ability to empathise with a client's aesthetic vision and lifestyle needs (pets, high traffic, light) to suggest the perfect textile solution.

Strategic Thinker: Comfortable raising operational risks or commercial anomalies to the Customer Success Director to drive systemic improvements.

Acts in line with NK’s values, culture, self-leadership, and sense of responsibility.

Nordic Knots

Nordic Knots was founded in 2016 by Liza B Laserow, Fabian Berglund and Felix Berglund. We are a fast-growing direct-to-consumer Scandinavian interior design brand with the USA as the major market. Nordic Knots was born from a culture of thoughtful design that lasts beyond seasons and trends. Fusing function and aesthetics with a Scandinavian sensibility, we craft timeless textiles for the modern home. We believe that great textiles are foundational and can transform a house into a harmonious home – framing the most beautifully curated lives. The head office as well as the flagship store is located at Birger Jarlsgatan in central Stockholm. We have a constantly growing team in both Sweden and the USA.

What we offer

We are a fun and driven team with high ambitions. We have an entrepreneurial and open-minded culture where new ideas and suggestions for improvements are valued and encouraged. At Nordic Knots everyone should feel that they are a part of and contributing towards our success as we continue to scale up.

At Nordic Knots we stand for a diverse and inclusive workforce. We seek talented individuals who bring a range of perspectives and inspired ideas. We welcome all applicants eager to join a dynamic team.

Compensation & Benefits

• - Pay: $50,000 to $55,000 per annum.
• - Company sponsored medical plan (100% medical coverage)
• - 15 days paid Vacation every 12 months starting (20 days after 2 years of Service)
• - Nodic Knots 401(k) retirment plan