Showroom Sales Coordinator / Project Manager

Scottgroupstudio; Los Angeles (CA); On-site; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Showroom Sales Coordinator / Project Manager, where your skills in customer service and sales coordination will shine. This role offers a unique opportunity to support a seasoned sales team, ensuring a high level of client satisfaction while gaining valuable experience in the luxury rug industry. You'll be at the heart of operations, helping to manage showroom activities, prepare quotes, and coordinate projects. If you're detail-oriented, passionate about design, and eager to grow into a sales role, this is the perfect opportunity for you to make a significant impact in a dynamic environment.

Qualifications

• 4+ years of experience in showroom sales or project coordination preferred.
• Proven experience in sales coordination and customer service principles.

Responsibilities

• Deliver exceptional service to clients and assist with sales presentations.
• Support sales team with quoting, order tracking, and project coordination.
• Maintain showroom displays and coordinate events as needed.

Skills

Customer Service

Sales Coordination

Project Management

Attention to Detail

Interpersonal Skills

Problem-Solving

Communication Skills

Education

Bachelor's degree in design, business, or related field

Tools

CRM Software

Microsoft Office

Adobe Suite

Job description

Showroom Sales Coordinator / Project Manager

Scott Group Studio stands as a custodian of nearly a century of craftsmanship and innovation in rug making. As dedicated artisans, we proudly operate two domestic facilities where we create heirloom-quality, bespoke rugs in the United States. Rooted in our rich heritage and inspired by the global landscape, our exclusive international partnerships allow us to offer an exquisite and unparalleled assortment of luxury rugs to discerning Interior Design professionals. At Scott Group Studio, your success is our priority. Our employees bring their expertise, enthusiasm, and creativity to work every day, making us a great place to grow your career. If you “put people first,” “see it and solve it,” “do the right thing,” and “pursue excellence,” join us and be part of what’s next at Scott Group Studio.

The Los Angeles Showroom Sales Coordinator / Project Manager requires an energetic, detailed, and service-oriented individual responsible for applying customer service, administrative sales support, and organization expertise. The successful candidate will play a key role in the success of the showroom and is responsible for supporting the sales team in achieving sales targets, maintaining a high level of customer satisfaction, supporting all aspects of showroom sales and coordinating projects within the showroom environment. This is a unique opportunity to start with a strong foundation in operations while developing the skills and exposure needed to grow into a future Sales role. You’ll work alongside a seasoned team and gain deep knowledge of our custom, luxury product line, client relationships, and industry. The Sales Coordinator / Project Manager will support all aspects of showroom sales, prepare quotes, track orders and samples, and coordinate across internal departments to ensure seamless project delivery. With strong organizational skills, attention to detail, and excellent communication abilities, the right candidate will help increase the team’s capacity today while building toward greater client-facing responsibilities over time.

Duties

• Deliver an exceptional, service-oriented experience to all clients and visitors in the showroom.
• Assist walk-in clients and support sales presentations by providing product knowledge, answering inquiries, and making thoughtful recommendations.
• Support a senior sales executive with day-to-day quoting, customer service, sample requests, and order tracking.
• Update and maintain CRM and project management records.
• Follow up with clients on sample requests, outstanding quotes, and project timelines to ensure satisfaction and project momentum.
• Gain exposure to and support sales through observation, collaboration, and hands-on involvement in active projects.
• Track samples that are on loan to clients and retrieve any samples that are no longer being considered.
• Maintain attractive and organized showroom displays with Regional Manager that showcase products effectively including maintaining displays, managing showroom traffic, ordering office supplies, and assisting designers and clients as needed.
• Coordinate showroom events and team presentations as needed.
• Work with inside and outside sales teams to ensure alignment between showroom activity and sales strategy.
• Stay informed on industry trends and product knowledge and contribute ideas for improving client engagement and showroom efficiency.
• Track opportunities, manage internal systems, and support accurate and timely client communications.
• Support the long-term goal of growing into a Sales Account Executive role, developing knowledge of our product line, and client relationship strategy over time.

Abilities + Skills

• Bachelor’s degree in design, business, or a related field preferred, with four years of experience in showroom sales, project coordination, or customer service – ideally within the architecture or design industry.
• Proven experience in sales coordination, project management, or a similar role.
• Knowledge of showroom management, sales processes, and customer service principles.
• Ability to work effectively in a fast-paced, deadline-driven environment.
• Attention to detail and problem-solving skills.
• Strong interpersonal skills and ability to build relationships with clients and internal teams.
• Knowledge of relevant industry products, trends, and competitors.
• Able to rapidly switch between tasks as varied from answering a busy phone to organizing a showroom to assisting clients on the showroom floor.
• Strong skills in Office, Adobe suites, and CRM is preferred with an ability to quickly learn and adapt to new technologies.
• Outstanding written, verbal, and relationship-building skills.