Showroom Sales Associate

Conifer, CO; Evergreen (CO); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Company culture

Job summary

Mountain Hearth & Patio is seeking a full-time Showroom Sales Associate to guide customers through fireplace and hearth product selections with education-first, consultative selling. You will demonstrate products, prepare proposals, manage leads, and collaborate with sales and operations to ensure a seamless purchasing journey.

The role emphasizes relationship-building, organization, and strong communication skills, with on-site work in Colorado and training provided for products and process.

Qualifications

• 1+ years of experience in retail sales or customer service.
• Prior fireplace or hearth industry experience not required; training provided.

Responsibilities

• Guide showroom visitors through product selection using the 7-Step Sales Process.
• Conduct product demonstrations and prepare detailed sales proposals.
• Log customer information and follow up on open leads in CRM.
• Meet or exceed monthly and seasonal sales targets.

Skills

Customer service

Relationship-building

Communication skills

Lead management

Organization

Tools

CRM

Scheduling software

Google Suite

Microsoft Excel

Job description

SHOWROOM SALES ASSOCIATE

Mountain Hearth & Patio is seeking a full-time Showroom Sales Associate to join our Sales team! You will help customers find the right fireplace and hearth products for their homes through product education, consultative sales, and personalized service. The ideal candidate enjoys working with people, is motivated to learn, and can guide customers through the process from inspiration to installation.

Department

Sales

Summary

In this customer-focused role, you will guide customers through the fireplace selection process, conduct product demonstrations, prepare sales proposals, manage leads, and follow up with customers throughout their purchasing journey. You will develop in-depth knowledge of our products, brands, and installation basics while working closely with our Administrative and Operations teams to provide a seamless customer experience. The ideal candidate is organized, self-directed, and comfortable building relationships, managing multiple active leads, and helping customers make informed decisions.

Job Title

Showroom Sales Associate

Reports To

Sales & Showroom Manager

Core Values

Integrity, Heart, Unity, Technical Excellence, Respect

Starting Wage

$17.60 per hour, paid biweekly

Commission

6% on each project total- ability to make six figures depending on sales volume

REQUIREMENTS

Required Experience

• 1 or more years of experience in retail sales, customer service, or a consultative sales environment.
• Prior fireplace or hearth industry experience is not required. We will provide training on products, installation basics, and our sales process.

Preferred Experience

• Exposure to proposal or quote preparation.
• Experience in home improvement, building materials, interior design, or a related industry.
• Familiarity with the Colorado mountain communities we serve.

Skills / Abilities

• Strong customer service and relationship-building skills.
• Genuine comfort talking with people — you enjoy the conversation, not just the close.
• Strong written and verbal communication skills.
• Ability to manage multiple open leads and follow up without being reminded.
• Organized, self-directed, and detail-oriented, with the ability to manage competing priorities.
• Proficiency with basic computer tools, including email, CRM or scheduling software, Google Suite or equivalent, and Microsoft Excel.
• Reliable, punctual, and professional in presentation.
• Self-starter with a can-do attitude and genuine willingness to learn and develop.
• Interest in building community connections on behalf of the company.
• Alignment with company core values: Integrity, Heart, Unity, Technical Excellence, and Respect.

Schedule

Full-time, 40 hours per week. In-office schedule is 9:00 AM–5:00 PM. Saturdays are required 8:00 AM-4:00 PM.

Transportation

Access to reliable transportation is a must.

Working Conditions

Showroom-based position with customer visits and In-Home Consultation (IHC) visits as required. Required travel is reimbursed for mileage according to company policy.

Customer Engagement & Consultative Sales

• Welcome and engage showroom visitors in a warm, unhurried manner using our 7-Step Sales Process. Our approach is education first.
• Conduct consultative product demonstrations using showroom displays, tailoring each conversation to the customer's home, heating needs, and design preferences.
• Ask questions to understand the customer's existing fireplace situation, desires, timeline, decision-making process, and budget.
• Guide customers through product selection, including fuel type (gas, wood, pellet, electric), product category (fireplace, insert, stove, outdoor), make and model, and finish options.
• Prepare and present accurate, detailed sales proposals in coordination with the Sales & Showroom Manager and Operations team.
• Follow a standard follow-up process with leads who have not yet made a purchase decision.
• Meet or exceed monthly and seasonal sales targets established by the Sales & Showroom Manager.
• Conduct In-Home Consultation (IHC) visits.

Product Knowledge & Showroom Presentation

• Develop deep working knowledge of all brands, product lines, and categories carried, including gas, wood-burning, pellet, electric, and outdoor fire features.
• Understand the basics of fireplace installation requirements, venting systems, and high-altitude considerations well enough to have informed conversations with customers. Full technical depth comes with time and training.
• Maintain showroom displays in excellent condition: operational, clean, properly lit, and accurately priced.
• Assist customers with parts order pickups and maintain the daily transaction log.

Lead Handling & CRM

• Accurately and promptly log customer information, interactions, inquiries, and follow-up activity in the company CRM system.
• Track open proposals and active leads, and communicate pipeline updates to the Sales & Showroom Manager during weekly check-ins.
• Coordinate with the Administrative and Operations teams on project timelines, lead times, and scheduling, communicating clearly with customers at every step.

Team Collaboration & Showroom Operations

• Work closely with the Administrative and Operations teams and the Media Specialist to provide a seamless customer experience from first visit through installation and beyond.
• Participate in sales and product training sessions, manufacturer representative visits, and showroom events.
• Support showroom operations as needed, including receiving deliveries, updating product tags, and maintaining a professional and welcoming environment.
• Complete daily opening, closing, and display function checklists.

COMPENSATION & BENEFITS

Base Rate: $17.60 per hour, paid biweekly.

Commission: 6% on each project total - ability to make six figures depending on sales volume.

Schedule: 40 hours per week, in-office 9:00 AM–5:00 PM; Saturdays required, 8:00AM-4:00PM.

Travel: Mileage reimbursement per company policy for all required travel.

Paid Time Off: Per company PTO policy.

Health & Retirement: Health insurance and 401(k) matching offered with full-time schedule.

Certifications & Training: Company-supported product and industry training, including national and manufacturer certifications.

Culture: A genuinely good team in a beautiful part of Colorado.