Professional, Operations-Showroom Execution

Broad River Retail; Fort Mill (SC); On-site; USD 42,000 - 56,000; Full time

Job summary

Broad River Retail is seeking an Operations Professional in Fort Mill, SC to bridge logistics between the DC and retail stores. You will lead a small team, handle transfers, receiving, loading/unloading, and showroom moves in warehouse and store environments.

The role emphasizes safety, cross-training, and strong communication while delivering excellent customer service and maintaining operational efficiency.

Qualifications

• Team leadership experience preferred.
• Physical and clerical labor mindset.
• Customer Service Mindset.
• Oral communication and listening skills.
• Ability to work well with a team.
• Adaptability for changes in the work environment.
• Microsoft Excel, Teams, and Outlook experience.
• Strong written and verbal communication skills.
• Good Driving Record.

Responsibilities

• Utilize operational software efficiently while maintaining strong interdepartmental communication and customer service.
• Load and unload trucks at warehouse and retail locations using appropriate equipment, ensuring no damage to products.
• Lead department start up meeting daily at DC Location
• Exhibit personal excellence by accepting cross‑training opportunities
• Maintain personal and facility safety by following all material handling and safety guidelines
• Follow company Attendance Policies
• Track attendance and maintain Paycom edits, time off requests and approvals
• Verify items on transfers
• Tag merchandise accurately with pricing in accordance with Tag Standards
• Update PAI according to documented process
• Maintain IQ Productivity Spreadsheet
• Manage inbound discrepancies, receiving documentation, and showroom moves; support and product preparation and movement as needed.
• All other duties as assigned

Skills

Team leadership

Physical labor mindset

Customer service

Oral communication

Teamwork

Adaptability

Excel

Teams

Outlook

Written communication

Driving record

Tools

Microsoft Excel

Microsoft Teams

Outlook

Job description

Job DetailsJob Location: FORT MILL Corporate Site - FORT MILL, SC 29708Operations Professional, Showroom Execution

CULTURE SNAPSHOT:

Broad River Retail is a privately held organization where a diverse group of people work together and espouse our core values of integrity, personal excellence, customer satisfaction, collaboration, and innovation for the purpose of ‘Furnishing Life’s Best Memories.’ At Broad River, we believe that purpose begins with identity, which is why our people are referred to as “Memory Makers.” We know that everyone who works for our Company has the power to make positive, lasting memories not only for our Guests, but also for their fellow Memory Makers, our partners, their families, and in our communities.

Our vision is to be the premier Ashley Store operator, and our mission is simply to be an excellent home furnishings retailer. Our Memory Makers are the driving force that has led us to being the largest and fastest growing Ashley licensee in the U.S., to being named as the National Home Furnishings Retailers of the Year in 2024 and landing us on the Best Places to Work list three years in a row in our industry.

AT A GLANCE:

The Operations Professional, Showroom Execution, reports directly to Director, Operations- Showroom Execution and is part of the Showroom Execution department. This role bridges daily logistics and operational excellence between our Distribution Center (DC) and retail locations. As an Operations Professional, you will lead a small team in executing critical tasks including inventory transfers, furniture receiving, loading/unloading, prep, assembly, and showroom floor moves—all while operating a company vehicle and working in both warehouse and retail environments. This position is ideal for someone who thrives in a fast-paced, physical, team-oriented setting and enjoys a blend of leadership and hands‑on work.

DAY IN THE LIFE AS THIS MEMORY MAKER:

• Utilize operational software efficiently while maintaining strong interdepartmental communication and customer service.
• Load and unload trucks at warehouse and retail locations using appropriate equipment, ensuring no damage to products.
• Lead department start up meeting daily at DC Location
• Exhibit personal excellence by accepting cross‑training opportunities
• Maintain personal and facility safety by following all material handling and safety guidelines
• Follow company Attendance Policies
• Track attendance and maintain Paycom edits, time off requests and approvals
• Verify items on transfers
• Tag merchandise accurately with pricing in accordance with Tag Standards
• Update PAI according to documented process
• Maintain IQ Productivity Spreadsheet
• Manage inbound discrepancies, receiving documentation, and showroom moves; support and product preparation and movement as needed.
• All other duties as assigned

MEMORY MAKER PERKS & BENEFITS:

• Medical, dental, vision, and life insurance options after conversion
• Paid time off and 401K matching contribution after conversion
• Employee discount (40%) at BRR locations after conversion
• Internal Opportunities for career growth and advancement

OUR COMMITMENT TO YOU:

Broad River Retail is committed to creating a place where everyone feels respected, valued, and able to reach their full potential. Regardless of race, gender, religion, sexual orientation, age, disability, or if you’re parenting the next generation of Memory Makers, we firmly believe our work is at its best when everyone feels free to be their most authentic self.

QualificationsWHAT YOU’LL NEED TO SUCCEED:

• Team leadership experience preferred
• Physical and clerical labor mindset
• Customer Service Mindset
• Oral communication and listening skills
• Ability to work well with a team
• Adaptability for changes in the work environment
• Microsoft Excel, Teams, and Outlook experience
• Strong written and verbal communication skills
• Good Driving Record

WORKPLACE ENVIRONMENT:

• Regularly required to stand, walk, stoop, kneel, or crouch on concrete flooring
• Must be able to routinely lift or move objects up to 75 pounds alone and team lift objects over 75 pounds
• Working in a non-climate-controlled warehouse setting, with some outdoor exposure during the workday

In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to empower individuals with disabilities to undertake the essential duties and responsibilities of the position.