Showroom Manager

Visual Comfort & Co.; Mill Valley (CA); On-site; USD 130,000 - 140,000; Full time

Benefits offered by this job

Work-Life Balance

Training & Development

Paid Time Off

Holidays

Job summary

Visual Comfort & Co. is seeking a Showroom Manager in Mill Valley, CA, to lead a high-end sales team and ensure superior customer experiences.

The role focuses on staff recruiting, training, and mentoring, while implementing innovative sales strategies and maintaining premium product presentation. The ideal candidate brings 3+ years managing luxury home furnishings or lighting, a related interior design background, and a college degree.

Qualifications

• 3+ years of management and sales experience in luxury home furnishings, lighting, or building materials.
• Background in interior design, custom home products, or lighting required.
• College degree and proven leadership abilities.
• Strong organizational, follow-up, and professional demeanor.
• Creative design sense with ability to multitask and prioritize.
• Analytical decision-making and proficiency with POS systems.
• Discretion with confidential information and strong customer service.
• Flexibility to work Saturdays and uphold brand standards.

Responsibilities

• Provide leadership to sales and showroom operations; coach staff.
• Develop and execute sales strategies to meet goals and improve customer experience.
• Collaborate with Business Development and Marketing on local events.
• Analyze sales data to drive behaviors and priorities.
• Ensure showroom presentation and inventory are optimal.

Skills

3+ years management and sales inluxury

Interior design / lighting background

Leadership and motivational abilities

Strong organizational and follow-up

Professional demeanor

Creative design sense

Multitasking capability

Analytical/decision-making skills

Proficient in point-of-sale systems

Discretion with confidential info

Customer service operations

Saturdays availability

Brand values and service standards

Education

College degree

Job description

Who we are

Visual Comfort & Co. is the premier resource for decorative and architectural lighting, ceiling fans, system controls and automated shading solutions from the most influential designers in the world. We are proud to offer a market-leading range of premium products across categories, styles and price points, remaining committed to beautiful design and, above all, a world-class customer experience.

The ideal candidate should be motivated, focused on results, and skilled at building lasting relationships with clients, colleagues, and industry partners. Experience in high-end or luxury retail is preferred, along with the ability to thrive in a dynamic environment that demands attention to customer satisfaction and operational standards. This leadership role will shape a sales team committed to achieving both sales and operational goals while maintaining the company's core values. The Showroom Manager will oversee recruiting, training, and mentoring staff to excel at every stage of the sales process—from initial contact to project completion and after-sales support. Additionally, the role requires a strategic mindset to identify new business opportunities, implement innovative sales strategies, and ensure the highest standards of product presentation within the showroom. A successful manager will set a positive example, promoting teamwork and inclusivity, encouraging ongoing improvement, and inspiring a dedication to outstanding customer experiences.

Visual Comfort Offers:

• Work-Life Balance: Showrooms operate Monday through Friday 10:00 a.m. to 6:00 p.m. and Saturday, 10:00 a.m. to 5:00 p.m.; closed on Sundays. Team Members follow a five-day rotating schedule, including two Saturdays per month
• Training & Development: A comprehensive and structured training program, complemented by ongoing education and opportunities for career advancement.
• Paid Time Off: Generous vacation accrual and paid time off policies.
• Holidays: 7 paid holidays per year, in addition to 2 floating holidays.

Compensation

• Compensation: Competitive base salary with opportunities for monthly variable compensation.

Health Benefits

• Health Benefits: Visual Comfort covers the majority of employee medical premiums, and offers competitive vision and dental coverage available starting the first of the month following your start date.
• Insurance: Company-provided life insurance and short-term disability coverage.
• Retirement: 401(k) plan with company matching up to 4%, available beginning the first of the month following your hire date.

How success is defined:

People Leadership

• Provide support, coaching and direction to ensure comprehensive understanding of Visual Comfort & Co’s approach to sales, customer service, and showroom operational procedures
• Partner and foster a strong collaborative working relationship with all members of the business including Business Development Specialists.
• Create and manage a proactive sales and business development approach to target and convert new prospective customers
• Utilize and analyze available sales and operations data to drive sales behaviors and priorities
• Work with the Visual Comfort & Co marketing team to identify and develop events in the local market

Showroom Operations

• Maintain a clean, visually appealing, and well-organized showroom environment to support sales objectives.
• Collaborate with the Visual Merchandising and Operations teams to effectively merchandise and manage showroom inventory.
• Develop expertise in the company's point-of-sale and operating systems and provide training to staff as needed.
• Coordinate with internal departments to ensure successful execution of showroom product resets, buildouts, and installations.
• Ensure the showroom is prepared for business and operational at the start of each business day.

Communication & Reporting

• Consistently provide updates on store performance, including sales figures, returns, inventory aging, personnel matters, and request support when necessary.
• Prepare monthly reports in accordance with company protocols and timelines.
• Maintain accurate records of showroom inventory, sales activity, and banking transactions.

What you will bring

• 3+ years’ management and sales experience in luxury home furnishings, lighting, or building materials
• Background in interior design, custom home products, or lighting required
• College degree
• Proven leadership and motivational abilities
• Strong organizational and follow-up skills
• Maintains professional demeanor
• Creative with strong design sense
• Capable of handling multiple priorities
• Strong analytical and decision-making skills
• Proficient in point-of-sale systems
• Discreet with confidential information
• Skilled in customer service operations
• Flexible schedule, including Saturdays
• Consistently upholds Visual Comfort’s brand values and service standards

Compensation Range: $130,000 - $140,000 base salary plus monthly bonus opportunity

Compensation for this position is based on applicable, job-related factors, which may include, where relevant to the position, skills, qualifications, relevant experience, education, certifications, and geographic work location, consistent with applicable law.

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