Showroom Manager

Morgan Hunter; Kansas City (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

Morgan Hunter is seeking a Showroom Manager in Kansas City to lead daily operations while providing an exceptional experience for customers. The ideal candidate will manage a team, oversee customer engagement, and maintain a professional showroom environment.

Applicants should have at least 3 years of leadership experience in a related industry, with demonstrated customer service skills and the ability to foster team development. This position requires a solution-oriented mindset and attention to detail.

Qualifications

• 3+ years of leadership experience in a related environment.
• Experience in building materials or design is preferred.
• Ability to manage multiple projects.

Responsibilities

• Lead showroom operations and ensure best-in-class customer experience.
• Manage and develop showroom staff.
• Maintain showroom appearance and merchandising standards.

Skills

Leadership experience

Customer service skills

Organizational skills

Communication skills

Relationship-building skills

Tools

Microsoft Office

Business management software

Job description

Showroom Manager

Position Summary

Our partner is seeking a Showroom Manager to lead the daily operations of their showroom and create an exceptional experience for homeowners, builders, remodelers, designers, and contractors. This individual will serve as the primary leader of the showroom team, overseeing customer engagement, merchandising, project coordination, vendor relationships, and operational excellence.

The ideal candidate is a relationship-driven leader who enjoys helping customers bring projects to life while building a high-performing team and maintaining a welcoming, organized, and inspiring showroom environment.

Key Responsibilities

• Lead all day-to-day showroom operations, ensuring a best-in-class customer experience.
• Manage, coach, and develop showroom staff while fostering a culture of accountability, teamwork, and service.
• Establish and maintain operational processes, standards, and performance expectations.
• Monitor showroom appearance, cleanliness, product displays, and merchandising to ensure a professional and engaging environment.
• Coordinate scheduling and staffing to ensure proper showroom coverage.
• Serve as the primary point of contact for partners visiting the showroom.
• Guide customers through product selections and project planning while ensuring a consultative, solution-oriented experience.
• Resolve customer concerns professionally and proactively.
• Build long-term relationships that generate repeat business and referrals.
• Assist customers with product selections, specifications, pricing requests, and order coordination.
• Track and communicate project status updates to customers and internal stakeholders.
• Monitor showroom inventory levels and coordinate replenishment needs.
• Maintain accurate records, reports, and operational documentation.
• Utilize company systems to manage customer information, project tracking, and reporting.
• Support budgeting and expense management related to showroom operations.

Qualifications

• 3+ years of leadership experience in a showroom, retail, building materials, home improvement, design, construction, or related environment.
• Prior experience within building materials, lumber, windows, doors, millwork, cabinetry, flooring, or related industries is strongly preferred.
• Strong customer service and relationship-building skills.
• Experience leading, coaching, and developing team members.
• Ability to manage multiple projects and priorities simultaneously.
• Comfortable working with key contacts within the construction contractor space.
• Strong organizational and problem-solving abilities.
• Proficiency with Microsoft Office and business management software.

Desired Traits

• Natural leader who enjoys mentoring others.
• Customer-first mindset.
• Strong communicator with professional presence.
• Detail-oriented and highly organized.
• Self-starter who takes ownership and follows through.
• Comfortable balancing operational responsibilities with customer-facing activities.
• Positive attitude with a collaborative, team-oriented approach.

Success in This Role Looks Like

Within the first 6-12 months, the Showroom Manager will:

• Build trust and credibility with customers, vendors, and internal teams.
• Elevate the overall showroom experience.
• Develop a highly engaged and accountable showroom team.
• Improve operational efficiency and project coordination.
• Increase customer satisfaction, referral activity, and showroom utilization.