Sales Manager

Baths of America; Houston (TX); On-site; USD 80,000 - 120,000; Full time

Job summary

Baths of America in Houston is seeking a Showroom Manager to own the full operation of a luxury showroom, including team leadership, client experience, sales results, and space presentation.

You will report directly to executive leadership, drive CRM discipline, revenue growth, and high‑level customer service, with occasional travel between locations and a strong focus on standards and ownership.

Qualifications

• 5+ years in showroom/retail or luxury product sales management.
• Experience leading a sales team of 3+ people.
• Proven ability to meet revenue targets and coach the team.
• Strong CRM discipline and data-driven reporting.
• Comfort with high-ticket, specification-driven sales.

Responsibilities

• Team Leadership & Employee Management
• Sales Performance & Pipeline Management
• CRM Discipline & Operations Compliance
• Quarterly Performance Reviews & Goal Setting
• Customer Service Excellence
• Showroom Standards & Presentation
• Executive Reporting

Skills

Showroom management

Team leadership

CRM proficiency

Sales target management

Data reporting

High-ticket sales

Tools

NetSuite

Job description

This is not a passive management role. You will own the full operation of your showroom — the team, the client experience, the sales results, and the physical space. You will be the standard‑setter and the culture carrier for your location, accountable directly to executive leadership for performance across multiple dimensions.

The right person for this role gets energy from developing people, holds the line on standards without being told to, and sees the showroom as their own business to grow. If you’ve managed a showroom, retail, or luxury sales environment and you’re ready to step into a role with real ownership and real earning upside, this is it.

Showroom Manager

As the Showroom Manager, you will be fully responsible for the operation of your showroom, including team leadership, client experience, sales results, and physical space management. Your performance will be measured against key metrics, and you will directly report to executive leadership for outcomes.

Key Responsibilities

• Team Leadership & Employee Management
• Sales Performance & Pipeline Management
• CRM Discipline & Operations Compliance
• Quarterly Performance Reviews & Goal Setting
• Customer Service Excellence
• Showroom Standards & Presentation
• Executive Reporting

Required Experience

• 5+ years of experience in showroom, retail, or luxury product sales management
• Demonstrated track record of leading and developing a sales team of 3 or more people
• Experience managing to revenue targets and holding a team accountable to individual goals
• Comfortable working in a high‑ticket, specification‑driven sales environment
• Proficiency with CRM platforms and a demonstrated ability to enforce process across a team
• Experience presenting performance data to senior leadership on a regular cadence

Preferred Background

• Background in kitchen, bath, appliances, lighting, flooring, or related luxury home products
• Familiarity with the designer, contractor, and builder client segments
• Experience with ERP or showroom management systems (NetSuite experience is a plus)
• Established relationships within the Houston design and construction community

What Success Looks Like

• Your team consistently hits their individual targets — and when they don’t, you already know why and what’s being done about it
• Your showroom floor looks exceptional every day without someone telling you it needs to
• Clients leave your location feeling like they received the best service they’ve ever gotten
• Your CRM is clean, your pipeline is real, and your monthly report tells a clear story
• Executive leadership hears about problems from you first, not from clients or staff

This Role Is Not a Fit If You…

• Need a lot of direction to know what to prioritize
• Are uncomfortable delivering direct feedback to employees
• View process and CRM compliance as optional or administrative burdens
• Prefer individual selling to building and managing a team

Work Environment & Schedule

• Full‑time, on‑site at your assigned showroom location
• Professional dress code consistent with a luxury retail environment
• Occasional attendance at trade events, vendor days, and company meetings
• Some travel between showroom locations may be required