Showroom Front Desk Customer Experience Pro

Mercedes Benz North Scottsdale; Phoenix (AZ); On-site; USD 22,000 - 30,000; Full time

Job summary

Mercedes-Benz of North Scottsdale is seeking a professional Receptionist to be the first point of contact for customers entering the showroom. You will answer multi-line phone calls, greet visitors, gather basic information, and route inquiries to the appropriate departments to ensure an exceptional customer experience.

In this full-time role, you will support store operations, maintain a positive demeanor under pressure, and assist with clerical tasks as needed.

Qualifications

• High school diploma or equivalent.
• One or more years experience answering calls in a high-volume setting.
• Excellent communication and professional phone demeanor.
• Ability to greet visitors and direct to appropriate department.

Responsibilities

• Answer multi-line phone system according to policy.
• Greet and direct visitors to the correct department.
• Record basic customer information and route inquiries.
• Provide general information and support clerical back-up as needed.
• Maintain professional appearance and customer-friendly environment.

Skills

Phone etiquette

Multi-tasking

Communication

Teamwork

Time management

Data entry

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Mercedes-Benz of North Scottsdale is seeking a professional Receptionist to be the first point of contact for customers entering the showroom. You will answer multi-line phone calls, greet visitors, gather basic information, and route inquiries to the appropriate departments to ensure an exceptional customer experience.

In this full-time role, you will support store operations, maintain a positive demeanor under pressure, and assist with clerical tasks as needed.