Store Administrator

pagjobs; Phoenix (AZ); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan with company-m

Career growth opportunities

Job summary

Mercedes-Benz North Scottsdale is seeking a friendly Receptionist to be the frontline ambassador of the dealership. You will greet customers in person and by phone, connect them with the appropriate team, and ensure a seamless, first-class experience.

This role requires strong communication, organization, and multi-tasking skills, with a positive, team-oriented attitude. Training and growth opportunities are available in a dynamic retail environment.

Qualifications

• Genuine interest in delivering an exceptional customer experience.
• Excellent communication, interpersonal and organizational skills.
• Friendly, enthusiastic, reliable with a positive team attitude.
• Ability to work in a fast-paced, results-driven environment.

Responsibilities

• Greet customers face-to-face and via phone, guiding them to the right team.
• Provide prompt, courteous assistance and accurate information.
• Support dealership sales and service teams during events and peak periods.
• Operate telephone switchboard and enter basic customer data into the system.

Skills

Customer service

Phone intercom

Multitasking

Team player

Communication

Education

High school diploma or equivalent

1+ year high-volume call experience

Tools

Microsoft Office

Job description

Mercedes-Benz North Scottsdale is looking for a knowledgeable and friendly Receptionist to join our dealership team and deliver extraordinary customer experiences.

At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.

Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As a Receptionist, you are the dealership's front line and first impression. You will professionally and courteously greet and help connect customers by phone or in person with our dealership team to ensure an excellent customer experience.

WHAT WE HAVE TO OFFER

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Proudly named to Glassdoor's Best Places to Work
• Comprehensive benefits program, including health care options (medical, dental and vision) and 401k savings and retirement plan with company match.
• Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.
• Values-driven culture built on integrity, professionalism, excellence and teamwork.

WHAT WE ARE LOOKING FOR

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal and organizational skills.
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
• Prompt assistance to customers with courtesy, accuracy and professionalism.

WHAT YOU CAN BRING TO THE TABLE

• Commitment: Ensure our customers have a world-class car-buying experience at every step along their journey.
• Service:Assist customers and vendors by phone or in person to find the support they're looking for, and route them promptly to the appropriate team member.
• Authenticity: Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity and accuracy, and courtesy.
• Collaboration: Support the dealership sales and service team during events, service rush hours and as otherwise needed onsite, often during non-traditional hours.
• Technical Expertise: Capably manage telephone switchboards to handle customer calls, and enter basic customer demographic information into the sales control system as required.

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

Competencies

• Exceptional customer service skills
• Ability to clearly answer the phone and use the intercom
• Strong organization skills and ability to multi-task
• Ability to remain positive and professional in stressful situations
• Ability to read and comprehend instructions and information
• Ability to listen to customer and determine how to assist them
• Proficient with Microsoft applications
• Time Management skills and ability to prioritize
• Excellent communication skills and works well in a team environment
• Fast and accurate data entry skills
• Ability to handle multiple calls at one time
• Maintain professional appearance at all times

Supervisory Responsibility

N/A

Work Environment/ Physical Demands

Will primarily work in a retail automotive sales showroom. Will work with a computer, telephone and other office equipment as appropriate. May be asked to drive cars on occasion.

Light Work- lifting no more than 20 pounds at a time and/or frequent lifting or carrying of objects weighing up to 10 pounds

This position will require the employee to alternate sitting, standing, and walking throughout the shift

This position requires the ability to push, pull, stoop, kneel, reach, grasp

This position involves repetitive motion--primarily typing

This position requires the ability to talk and hear

Position Type/Expected Hours of Work

Store Business Hours with ability to work nights, weekends, and holidays as required

Required Education and Experience

High school diploma or equivalent.

Preferred Education and Experience

High School diploma or equivalent and one or more years experience answering calls in a high-volume setting

Additional Eligibility Qualifications (Certification/Licenses/Registrations)

Valid Driver's License