Automotive Receptionist & Customer Experience Lead

pagjobs; Phoenix (AZ); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan with company-m

Career growth opportunities

Job summary

Mercedes-Benz North Scottsdale is seeking a friendly Receptionist to be the frontline ambassador of the dealership. You will greet customers in person and by phone, connect them with the appropriate team, and ensure a seamless, first-class experience.

This role requires strong communication, organization, and multi-tasking skills, with a positive, team-oriented attitude. Training and growth opportunities are available in a dynamic retail environment.

Qualifications

• Genuine interest in delivering an exceptional customer experience.
• Excellent communication, interpersonal and organizational skills.
• Friendly, enthusiastic, reliable with a positive team attitude.
• Ability to work in a fast-paced, results-driven environment.

Responsibilities

• Greet customers face-to-face and via phone, guiding them to the right team.
• Provide prompt, courteous assistance and accurate information.
• Support dealership sales and service teams during events and peak periods.
• Operate telephone switchboard and enter basic customer data into the system.

Skills

Customer service

Phone intercom

Multitasking

Team player

Communication

Education

High school diploma or equivalent

1+ year high-volume call experience

Tools

Microsoft Office

Job description

Mercedes-Benz North Scottsdale is seeking a friendly Receptionist to be the frontline ambassador of the dealership. You will greet customers in person and by phone, connect them with the appropriate team, and ensure a seamless, first-class experience.

This role requires strong communication, organization, and multi-tasking skills, with a positive, team-oriented attitude. Training and growth opportunities are available in a dynamic retail environment.