Experiential Events & Fulfillment Leader

Liberty Diversified International; New Hope (MN); On-site; USD 67,000 - 83,000; Full time

Benefits offered by this job

Health insurance

Paid time off

10 paid holidays

401(k) + company matching and profit–s

Flexible spending and health savings

Life and disability insurance

Tuition assistance

Wellness and mental health resources

Job summary

Safco, headquartered in New Hope, MN, seeks a Customer Experience Specialist to lead planning and execution of customer-facing events and fulfillment activities supporting sales and marketing. You will manage logistics, vendor partnerships, showroom experiences, and post-event reconciliation while collaborating with Sales, Marketing, Finance, and Operations to drive customer satisfaction.

In this role, you’ll oversee showroom readiness and merchandise, coordinate virtual and live showroom

Qualifications

• Bachelor's degree in Marketing, Communications, Event Management, Business, or related field, or equivalent experience.
• 5+ years of experience managing trade shows, events, field marketing operations, customer experience, or fulfillment activities.
• Demonstrated success independently managing multiple projects with competing priorities in a fast-paced environment.
• Experience collaborating cross-functionally with Sales, Marketing, Finance, Operations, vendors, and other business partners to achieve shared objectives.
• Strong project management, organizational, and execution skills with the ability to anticipate issues, solve problems, and deliver results.
• Experience leading fulfillment operations, order processing, inventory management, or customer experience processes that require strong operational planning and execution.
• Proven ability to build productive relationships, influence stakeholders, and communicate effectively with internal and external partners.
• Strong analytical, problem-solving, and decision-making skills with exceptional attention to detail.
• Experience managing vendor relationships and ensuring accountability for quality, timelines, and service delivery.
• Proficiency with Microsoft Office applications and experience using other systems and technology.

Responsibilities

• Lead planning and execution of customer-facing events across trade shows, regional conferences, partner events, and sales meetings.
• Direct all event logistics including booth assets, inventory, freight, shipping, staffing, and onsite readiness.
• Develop and maintain partnerships with external vendors and promotional suppliers for quality execution and budget stewardship.
• Collaborate with Sales, Marketing, and cross-functional stakeholders to develop event plans and manage meeting space and demos.
• Manage customer visits to showrooms, including virtual showroom experiences.
• Oversee showroom appearance and readiness for best-in-class customer experiences.
• Lead merchandise, fulfillment, and literature distribution in support of events and marketing initiatives.
• Oversee sample fulfillment, inventory accuracy, and timely shipments.
• Serve as primary contact for customer experience requests; provide responsive support.
• Manage event budgets, vendor invoices, and post-event reconciliation in partnership with Finance.

Skills

Project management

Cross-functional collaboration

Vendor management

Communication skills

Analytical thinking

Operational planning

Relationship building

Problem solving

Attention to detail

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Job description

Safco, headquartered in New Hope, MN, seeks a Customer Experience Specialist to lead planning and execution of customer-facing events and fulfillment activities supporting sales and marketing. You will manage logistics, vendor partnerships, showroom experiences, and post-event reconciliation while collaborating with Sales, Marketing, Finance, and Operations to drive customer satisfaction.

In this role, you’ll oversee showroom readiness and merchandise, coordinate virtual and live showroom