Showroom Design & Sales Consultant

Wilkinson Supply Company; Carrboro (NC); On-site; USD 36,000 - 44,000; Full time

Job summary

Wilkinson Supply Company in Carrboro, NC is seeking an Inside Showroom Sales Representative to greet customers, present product options across plumbing, lighting and hardware, enter orders, and coordinate with outside sales and vendors. You will deliver consultative service, maintain CRM records, and help drive close rates through attentive product recommendations.

This role requires strong communication, a design-conscious eye, the ability to work retail hours including some Saturdays, and 3+

Qualifications

• High school diploma or GED.
• 3+ years of showroom sales experience.
• Experience in plumbing, lighting and or appliances preferred.
• Excellent interpersonal and active listening skills with a focus on consultative selling.
• Basic proficiency in Microsoft Office and ability to learn ERP/POS systems.
• Strong attention to detail and organizational skills.
• Ability to work retail hours including occasional Saturdays.

Responsibilities

• Welcome customers and guide them through product selections based on their needs, style, and budget.
• Conduct professional, informative product demonstrations across plumbing fixtures, lighting, hardware, and accessories.
• Generate and follow through on sales quotes and orders using the company's ERP or POS system.
• Coordinate project timelines, specifications, and order details with customers and outside sales representatives.
• Maintain accurate customer records and communications in CRM or tracking systems.
• Follow up on leads, quotes, and outstanding customer selections to drive close rates and customer satisfaction.
• Develop and maintain strong product knowledge by attending vendor training and reviewing product literature.
• Assist with occasional in-showroom events, vendor showcases, and design consultations.
• Support special orders, product returns, and resolution of customer service issues in collaboration with purchasing or vendors.

Skills

Showroom sales

Customer service

Communication

Interpersonal skills

Education

High school diploma or GED

Tools

ERP/POS systems

Microsoft Office

Job description

Wilkinson Supply Company in Carrboro, NC is seeking an Inside Showroom Sales Representative to greet customers, present product options across plumbing, lighting and hardware, enter orders, and coordinate with outside sales and vendors. You will deliver consultative service, maintain CRM records, and help drive close rates through attentive product recommendations.

This role requires strong communication, a design-conscious eye, the ability to work retail hours including some Saturdays, and 3+