Inside Showroom Sales - Wilkinson Supply Co.

Wilkinson Supply Company; Carrboro (NC); On-site; USD 36,000 - 44,000; Full time

Job summary

Wilkinson Supply Company in Carrboro, NC is seeking an Inside Showroom Sales Representative to greet customers, present product options across plumbing, lighting and hardware, enter orders, and coordinate with outside sales and vendors. You will deliver consultative service, maintain CRM records, and help drive close rates through attentive product recommendations.

This role requires strong communication, a design-conscious eye, the ability to work retail hours including some Saturdays, and 3+

Qualifications

• High school diploma or GED.
• 3+ years of showroom sales experience.
• Experience in plumbing, lighting and or appliances preferred.
• Excellent interpersonal and active listening skills with a focus on consultative selling.
• Basic proficiency in Microsoft Office and ability to learn ERP/POS systems.
• Strong attention to detail and organizational skills.
• Ability to work retail hours including occasional Saturdays.

Responsibilities

• Welcome customers and guide them through product selections based on their needs, style, and budget.
• Conduct professional, informative product demonstrations across plumbing fixtures, lighting, hardware, and accessories.
• Generate and follow through on sales quotes and orders using the company's ERP or POS system.
• Coordinate project timelines, specifications, and order details with customers and outside sales representatives.
• Maintain accurate customer records and communications in CRM or tracking systems.
• Follow up on leads, quotes, and outstanding customer selections to drive close rates and customer satisfaction.
• Develop and maintain strong product knowledge by attending vendor training and reviewing product literature.
• Assist with occasional in-showroom events, vendor showcases, and design consultations.
• Support special orders, product returns, and resolution of customer service issues in collaboration with purchasing or vendors.

Skills

Showroom sales

Customer service

Communication

Interpersonal skills

Education

High school diploma or GED

Tools

ERP/POS systems

Microsoft Office

Job description

The Inside Showroom Sales Representative serves as the face of the company in a high-end, customer-focused retail/wholesale showroom. This role is responsible for providing consultative sales support, demonstrating products, entering orders, and coordinating with outside sales and vendor reps. The ideal candidate brings excellent communication skills, a design-conscious eye, and a passion for delivering exceptional customer experiences.

Welcome customers and guide them through product selections based on their needs, style, and budget.

Conduct professional, informative product demonstrations across plumbing fixtures, lighting, hardware, and accessories.

Generate and follow through on sales quotes and orders using the company's ERP or POS system.

Coordinate project timelines, specifications, and order details with customers and outside sales representatives.

Maintain accurate customer records and communications in CRM or tracking systems.

Follow up on leads, quotes, and outstanding customer selections to drive close rates and customer satisfaction.

Develop and maintain strong product knowledge by attending vendor training and reviewing product literature.

Assist with occasional in-showroom events, vendor showcases, and design consultations.

Support special orders, product returns, and resolution of customer service issues in collaboration with purchasing or vendors.

All other duties as assigned.

Essential Responsibilities

• Welcome customers and guide them through product selections based on their needs, style, and budget.
• Conduct professional, informative product demonstrations across plumbing fixtures, lighting, hardware, and accessories.
• Generate and follow through on sales quotes and orders using the company's ERP or POS system.
• Coordinate project timelines, specifications, and order details with customers and outside sales representatives.
• Maintain accurate customer records and communications in CRM or tracking systems.
• Follow up on leads, quotes, and outstanding customer selections to drive close rates and customer satisfaction.
• Develop and maintain strong product knowledge by attending vendor training and reviewing product literature.
• Assist with occasional in-showroom events, vendor showcases, and design consultations.
• Support special orders, product returns, and resolution of customer service issues in collaboration with purchasing or vendors.
• All other duties as assigned.

Qualifications & Skills

Required:

• High school diploma or GED.
• Previous sales experience in plumbing, lighting and or appliances preferred.
• Excellent interpersonal and active listening skills with a focus on consultative selling.
• Basic proficiency in Microsoft Office and ability to learn ERP/POS systems.
• Strong attention to detail and organizational skills.
• Ability to work retail hours including occasional Saturdays.
• 3+ years of showroom sales experience

Preferred:

• Experience in kitchen and bath, lighting, or interior design-related industries.
• Prior plumbing experience
• Familiarity with showroom sales or project-based selling.
• Design sensibility or background in architecture, interiors, or visual merchandising.
• 2+ years of experience in customer-facing sales, retail, or design consultation roles.

Physical & Work Environment Requirements

• Ability to stand for extended periods (entire shift).
• Ability to lift and move items up to 30 pounds such as sample boards and product boxes.
• Frequent bending, reaching, and repositioning of showroom displays or inventory items.
• Ability to work in a showroom environment with frequent interaction and noise from customer activity.

This role offers a base salary of $40,000 plus commission, with total earnings dependent on performance.

Work Environment

This role is based in a showroom environment with regular customer interaction and collaboration with sales and support staff. The position requires strong interpersonal communication, flexibility, and attention to both aesthetics and functionality of product displays.

ADA Statement

Wilkinson Supply Company is committed to providing reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA). Applicants who may require accommodations in the application or interview process should contact Human Resources. Reasonable accommodations will be considered to enable individuals with disabilities to perform essential job functions.

EEO Statement

Wilkinson Supply Company is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status.