Showroom Customer Experience Specialist

The Glass Guru of Austin South; Austin (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Dental insurance

Free uniforms

Health insurance

Paid time off

Vision insurance

Job summary

The Glass Guru of Austin South is looking for a dedicated team member to manage incoming communications and assist customers in the Austin area. The role involves scheduling appointments, responding to calls and emails, and ensuring office organization. A high school diploma is required, along with the ability to pass a background check and drug test. The position promises competitive benefits upon the successful completion of an initial probationary period.

Qualifications

• Candidates must be able to pass initial background check and drug test.

Responsibilities

• Answer inbound phone calls promptly during business hours.
• Respond to any voicemails.
• Respond to inbound email correspondence, forward as appropriate.
• Greet customers and visitors to the showroom.
• Screen incoming leads/potential customers.
• Schedule estimate appointments.
• Quote product by telephone for clients/customers.
• Assist Estimators with follow up on pending sales/quotes.
• Strategically schedule work appointments for Installation Technicians.
• Troubleshoot issues from field if needed.
• Check order confirmations from fabricators/vendors.
• Filing of daily work orders and estimates.
• Ordering of all office/shop supplies.
• Keeping office clean/tidy.

Skills

Excellent verbal/written communications skills

Microsoft Office proficient (Word, Excel)

Hardworking, motivated

Excellent organizational skills

Time-management skills

Education

HS Diploma or equivalent

Job description

The Glass Guru of Austin South is looking for a dedicated team member to manage incoming communications and assist customers in the Austin area. The role involves scheduling appointments, responding to calls and emails, and ensuring office organization. A high school diploma is required, along with the ability to pass a background check and drug test. The position promises competitive benefits upon the successful completion of an initial probationary period.