Showroom Experience & Orders Specialist

M S International, Inc.; Sacramento (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

The Show room Customer Service Representative (CSR) at M S International, Inc. is an on-site role that engages customers through phone, email, and in-person interactions, guiding them through the showroom and assisting with product selection.

The CSR also handles backend tasks such as processing orders, coordinating deliveries, maintaining records, answering inquiries, and supporting trade customers to ensure outstanding service and customer satisfaction.

Qualifications

• High School Diploma required; some college coursework preferred.
• Minimum 1 year of customer service experience.
• Strong communication skills with a positive, solution-oriented approach.
• Attentive to customer needs and details.
• Proven ability to manage multiple tasks simultaneously.
• Goal-oriented with a focus on delivering excellent customer service.
• Strong math skills and the ability to perform quick calculations.
• Proficient with PCs and navigating a multi-window environment.
• Intermediate skills in MS Outlook, Word, and Excel.
• Bilingual (Spanish) preferred.

Responsibilities

• Provide exceptional customer service through phone, email, and in-person interactions.
• Build and nurture strong customer relationships.
• Assist customers in selecting the appropriate products for their needs.
• Retrieve and bring product samples to customers in the showroom
• Address customer issues related to transactions, deliveries, and products
• Accurately maintain customer contact information and transaction records.
• Follow up with customers on quotes, inquiries, and sales opportunities.
• Process sales transactions, payments, and generate sales orders.
• Schedule deliveries and coordinate logistics for material shipments.
• Create shipping orders and packing lists.
• Answer inbound sales calls and proactively make outbound calls.
• Ensure showroom displays are maintained to the highest standards.
• Monitor stock levels to ensure efficient processing of customer orders.
• Support trade customers by understanding their project needs and recommending suitable MSI materials.
• Maintain marketing materials for easy customer access.
• Collaborate with Sales Representatives to keep account transactions and inventory up to date.
• Stay informed about company products and services.
• Perform additional duties as required.

Skills

Customer service

Communication

Multitasking

Numerical skills

Attention to detail

Spanish (preferred)

Education

High School Diploma

Some college coursework preferred

Tools

MS Outlook

MS Word

MS Excel

Job description

The Show room Customer Service Representative (CSR) at M S International, Inc. is an on-site role that engages customers through phone, email, and in-person interactions, guiding them through the showroom and assisting with product selection.

The CSR also handles backend tasks such as processing orders, coordinating deliveries, maintaining records, answering inquiries, and supporting trade customers to ensure outstanding service and customer satisfaction.