Showroom Concierge

Brilliant Earth; Washington (District of Columbia); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Showroom Concierge to deliver exceptional customer experiences in a luxury showroom environment. This role involves greeting customers, ensuring the showroom is pristine, and acting as a brand ambassador. The ideal candidate is passionate about customer service, detail-oriented, and excels in communication. Join a mission-driven team dedicated to transforming the jewelry industry with a focus on sustainability and compassion. This position offers opportunities for career growth and a supportive work culture that values collaboration and inclusivity.

Benefits

Career Growth Opportunities

Set Schedule with Consistent Hours

Lifestyle Spending Account

Continued Education

Employee Discounts

Mental Wellness Perks

Paid Time Off

401k Match

Medical, Dental, and Vision Insurance

Disability and Life Insurance

Qualifications

• Passion for providing exceptional customer experiences.
• Strong communication skills for clear interactions.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Greet and assist customers to create memorable experiences.
• Maintain showroom cleanliness and organization.
• Conduct audits to uphold showroom standards.

Skills

Customer Service

Communication

Multi-tasking

Attention to Detail

Collaboration

Tools

POS Software

CRM Software

Mac Operating System

Job description

Showroom Concierge (Full-Time), Washington, D.C. - Georgetown

The Showroom Concierge provides an exceptional experience for every Brilliant Earth customer while maintaining a premium showroom environment. You will serve as the initial representation of the company, greeting customers upon arrival and ensuring the best possible experience in our showrooms. Behind the scenes, you will keep the showroom in pristine condition. You will balance multiple interactions with attention and care while sharing in the happiest moments of our customers’ lives.

The ideal candidate will be able to work a full-time schedule that includes weekend days. This role is in-person in our Georgetown showroom location.

What you’ll do:

• Proactively greet, check-in,and assist customers, creating a memorable, one-on-one customer experience that reflects our luxury brand and product quality.
• Act as a brand ambassador, communicating our brand values and company missionof creating a more sustainable, transparent, and compassionate jewelry industry.
• Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
• Call customers to confirm showroom appointments and answer any pre-appointment questions.
• Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience.
• Maintain luxury showroom appearance, cleanliness, and organization, includingexecuting new product merchandising guidelines.
• Conduct weekly and quarterly audits to ensure showroom standards are being upheld. Follow through with resolving opportunities identified.
• Serve as the liaison for all facilities maintenance projects for the location, including troubleshooting and performing minor repairs as needed.
• Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for allguests,andensure product security.
• Open and/or close the showroom and waiting area.

What you have:

• A passion for the customer.You don’t just like to help – you go above and beyond to provide the best possible experiencetoeach customer that comes through the door.
• It’s allin the details.When it comes to our customers’most significantmoments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast-moving work environment.
• Communication is Key.You have a way with words.Whether you’re interacting with a customer or teammate in person, via email, or by chat,you’re clear and concise.
• Master of Collaboration.You’re a team player. You believethatin orderto transform the jewelry industry, we allhave towork together!
• A mind for multi-tasking.Whether you’re welcoming a customer or updating our inventory, you’re an expert at managing multiple tasks simultaneously.

Bonus Points if you have:

• Experience checking in or assisting customers or clients in a retail, hospitality,or restaurant environment.
• Experience with POS, CRM or ERP software and Mac operating systems.
• A passion for socially and environmentally responsible organizations and products

What We Offer

At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities forcareergrowth! In addition, we offer competitive compensation anda robustbenefits package, including:

• Career Growth.We want to see you sparkle! Through regular 1-1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth. Ask the hiring team for more information on how Brilliant Earth creates a culture of collaboration and growth during your interview conversations!
• Set Schedule.We offer consistent weekly hours, and 2 consecutive days off.
• Diverse, mission-minded team.We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. Learn more about our impact and team diversityHere!
• Lifestyle Spending Account.At Brilliant Earth, we're committed to your well-being. Enjoycompany reimbursements for eligible wellness expenses, such as gym memberships,massage, counseling, and more!
• Continued Education.Company-sponsored learning in leadership, professionalskills, diversity & inclusion, and access to tuition reimbursement for role-specific trainings.
• Employee Discounts.As an employee at Brilliant Earth, you’ll receive a generousdiscount on our jewelry.
• Mental Wellness Perks.We offer access to mental health resources, such as self-care appsand seminars. Our Employee Assistance program offers 24/7 access to counseling!
• Giving Back and Volunteer Opportunities.In addition to our giving back programs,our teams support local initiatives and spend time together by volunteering.
• Medical, Dental, and Vision.We offer multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2ndmonth!
• 401k match.We know that saving for the future is important. That's why we offer agenerous 401k match.
• Paid Time Off.We know it’s important to recharge and relax - you’ll accrue 3 weeksof PTO in your first year.
• Parental Leave.We aim to support our growing families. Employees can utilize our paid parental leave to bond and care for their new additions.
• Disability and Life insurance.100% employer-paid.
• Pre-Tax Commuter Benefits.

How to Apply & What to Expect:

EveryoneatBrilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter letting us know why you are interested in joining our mission and our team. Please include a sentence about your favorite shape of diamond.You’ll receive an email when we’ve received yourapplication, andcan expect an update within a week of applying. The interview process for this role includes a phone call with the recruiting team and a video interview with one of our leaders!

More About Us:

At Brilliant Earth, our mission is to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry. We believe in creating jewelry you can feel good about wearing, without ever compromising between quality and conscience. We are hard-working team players that welcome challenges and rise to any occasion. Our community of collaboration, respect and encouragement is fostered by frequent team events, cross-departmental meetings and celebrating our wins, big and small. As one of the fastest growing e-commerce jewelers in the world, we're searching for bright and passionate people who are excited to make an impact from day one and grow with the company to take on greater responsibility over time.

Brilliant Earth recognizes the value of diversity and inclusion on our team, as we work together to reinvent fine jewelry in a thoughtful and modern way. At Brilliant Earth, we celebrate each other – our successes, the lessons along the way, and the unique perspectives each individual brings to our team. It is our intent to maintain a work environment and hiring process which is free of harassment or discrimination because of sex, race, religion, color, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by Federal, State or local laws. We are committed to complying with all Federal, State and local laws providing Equal Employment Opportunities, and all other employment laws and regulations.

If you need assistance or reasonable accommodation completing an application or at any stage of the interview process, please reach out to us at [e-mail].