Shortage Control Lead - Full-Time

Burlington Stores, Inc.; San Antonio (TX); On-site; USD 17,908 - 23,419; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) plan

Paid time off

Associate discount

Job summary

Burlington Stores, Inc. in San Antonio, TX is seeking a Shortage Control Lead to help mitigate theft and fraud in high‑shortage areas while maintaining a safe store environment. You will greet customers with energy and uphold our core values.

Key duties include deterring dishonest behavior, supporting store leadership, training associates, and coordinating with local law enforcement as needed. Flexible schedule including nights and weekends may be required.

Qualifications

• Willing to deliver great values to customers every day.
• Shows pride and ownership in helping drive positive results for a team.
• Committed to treating colleagues and customers with respect.
• Believes in diversity and inclusion.
• Willing to participate in initiatives that positively impact the world around you.
• Able to work a flexible schedule, including nights, weekends and holidays.

Responsibilities

• Provide an effective deterrent to dishonest behaviors throughout the store by role‑modeling control and following dress code.
• Maintain a safe and secure store with attention to detail and strong communication.
• Engage with customers and associates in high‑risk shortage areas with a positive, respectful approach.
• Demonstrate knowledge of top shortage areas and support programs to reduce theft.
• Gather and document indicators of external theft and coordinate with leaders and law enforcement as needed.
• Support the store manager with internal controls, audits, and asset protection.
• Provide onboarding and ongoing training on shortage reduction to associates.
• Assist with semi‑annual inventory and action plans to reduce shortage.
• Model safety as a top priority and address unsafe practices promptly.
• Manage stressful situations with discipline.

Job description

If you want an exciting job with one of the largest off‑price retail stores in the nation, join Burlington Stores, Inc. as a Shortage Control Lead!

As a Shortage Control Lead you will be responsible for mitigating theft and fraud in high shortage areas of the store while promoting a safe and secure store environment. You will engage with our customers and associates in a manner consistent with our company core values by providing a strong and energetic greeting with eye contact and a smile.

Responsibilities

• Provide an effective deterrent to dishonest behaviors throughout the store by demonstrating a command presence through role‑modeling a strong impression of control, following dress code in the company‑issued vest and earpiece, demonstrating a positive demeanor, strong posture, and an energetic greeting.
• Maintain a safe and secure store for our customers and associates with a strong attention to detail, ability to multi‑task, strong communication, and aligned partnership with store leadership.
• Enthusiastically engage with every customer and associate in areas of the store with highest risk for shortage. These interactions are positive, respectful, and promote a strong impression of control and best‑in‑class customer service.
• Display a strong working knowledge of top shortage areas and support programs designed to identify and reduce theft.
• Gather and document indicators of external theft and share with store and field leaders. Network with local law enforcement as directed and support evidence gathering to address large‑scale or organized retail crime or repeat theft incidents.
• Support the store manager by providing internal controls and operational oversight, including conducting associate package/bag checks, monitoring point‑of‑sale transactions, conducting store audits, and promoting Asset Protection programs.
• Provide leadership with onboarding and ongoing support of associate training in shortage reduction programs and processes.
• Assist store leadership in the preparation and execution of the semi‑annual inventory process and developing action plans to reduce shortage.
• Role‑model behaviors that demonstrate that safety is a top priority.
• Be highly disciplined in managing stressful situations and address unsafe practices at every opportunity.

Candidates must be able to work a flexible schedule, including nights, weekends, and holidays as required.

What We’re Looking For

• You are excited to deliver great values to customers every day.
• You take a sense of pride and ownership in helping drive positive results for a team.
• You are committed to treating colleagues and customers with respect.
• You believe in the power of diversity and inclusion.
• You want to participate in initiatives that positively impact the world around you.

Benefits

You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental, and vision coverage, as well as life and disability insurance. Full‑time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us.

Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal‑opportunity employer committed to workplace diversity.

Base Pay

$13.00 per hour

Location

6001 Northwest Loop 410, San Antonio, TX 78238

Posting Number

P1-1076022-3