Shortage Control Lead - Full-Time

Burlington Stores, Inc.; Watchung (NJ); On-site; USD 19,229 - 27,388; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life and disability insurance

401(k) plan

Paid time off and holidays

Job summary

Burlington Stores, Inc. is seeking a Shortage Control Lead in Watchung, NJ. In this role, you will be responsible for mitigating theft and fraud, engaging customers, and ensuring a safe and secure store environment.

Key responsibilities include documenting theft activities, supporting the store manager, and providing leadership training for associates. The position offers competitive wages at $16.92 per hour, flexible hours, and various benefits such as medical coverage and paid time off.

Qualifications

• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Excited to deliver great values to customers every day.
• Takes pride and ownership in helping drive positive results.

Responsibilities

• Mitigate theft and fraud in high shortage areas.
• Maintain a safe and secure store environment.
• Engage with customers and associates positively.
• Document indicators of external theft to share with leaders.
• Support store manager with internal controls and audits.
• Assist in training associates on shortage reduction.

Skills

Customer engagement

Attention to detail

Communication

Leadership

Discipline in stressful situations

Job description

If you want an exciting job with one of the largest off‑price retail stores in the nation, join the Burlington Stores, Inc. as a Shortage Control Lead! As a Shortage Control Lead you will be responsible for mitigating theft and fraud in high shortage areas of the store while promoting a safe and secure store environment. You will engage with our customers and associates in a manner consistent with our company core values by providing a strong and energetic greeting with eye contact and a smile.

Responsibilities

• Provide an effective deterrent to dishonest behaviors throughout the store by demonstrating a command presence through role‑modeling impression of control, following the dress code in the company‑issued vest and earpiece, demonstrating a positive demeanor, strong posture, and an energetic greeting.
• Maintain a safe and secure store for our customers and associates with a strong attention to detail, ability to multi‑task, strong communication, and aligned partnership with store leadership.
• Enthusiastically engage with every customer and associate in areas of the store with highest risk for shortage. These interactions are positive, respectful, and promote a strong impression of control and best‑in‑class customer service.
• Display a strong working knowledge of top shortage areas and support programs designed to identify and reduce theft.
• Gather and document indicators of external theft and share with store and field leaders. Network with local law enforcement as directed and support evidence gathering to address large‑scale or organized retail crime or repeat theft incidents.
• Support store manager by providing internal controls and operational oversight including conducting associate package/bag, monitoring point‑of‑sale transactions, conducting store audits, and promoting Asset Protection programs.
• Provide leadership with onboarding and ongoing support of associate training in shortage reduction programs and processes.
• Assist store leadership in the preparation and execution of the semi‑annual inventory process and developing action plans to reduce shortage.
• Role‑model behaviors that demonstrate that safety is a top priority.
• Be highly disciplined in managing stressful situations and address unsafe practices at every opportunity.

Qualifications

• Excited to deliver great values to customers every day.
• Take a sense of pride and ownership in helping drive positive results for a team.
• Committed to treating colleagues and customers with respect.
• Believe in the power of diversity and inclusion.
• Want to participate in initiatives that positively impact the world around you.
• Must be able to work a flexible schedule, including nights, weekends, and holidays as required.

Benefits

Competitive wage: $16.92 per hour, flexible hours, and an associate discount. Burlington benefits package includes medical, dental, and vision coverage, as well as life and disability insurance. Full‑time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. Training and development opportunities are available.

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.