Shortage Control Lead - Full-Time

Burlington Stores, Inc.; Union City (CA); On-site; USD 20,000 - 29,000; Full time

Job summary

Burlington Stores, Inc. in Union City, CA is hiring a Shortage Control Lead to deter theft and protect store assets while delivering friendly customer service.

The role involves training associates, reporting incidents, coordinating with leadership, and supporting inventory and asset protection programs. Base pay is $17.90 per hour, with benefits such as medical, dental, vision, and 401(k).

Responsibilities

• Provide an effective deterrent to dishonest behaviors throughout the store by role modeling control and a strong greeting.
• Maintain a safe and secure store with attention to detail and strong communication.
• Engage with customers and associates in high-risk areas to promote customer service and shrink reduction.
• Display knowledge of shortage areas and support programs to identify and reduce theft.
• Gather indicators of external theft and coordinate with store and field leaders.
• Support store management with internal controls, audits, and asset protection programs.
• Provide onboarding and ongoing training on shortage reduction.
• Assist in semi-annual inventory preparation and action plans to reduce shortages.
• Model safety as a top priority and manage stressful situations.

Job description

If you want an exciting job with one of the largest off-price retail stores in the nation, join the Burlington Stores, Inc. as a Shortage Control Lead!

As a Shortage Control Lead you will be responsible for mitigating theft and fraud in high shortage areas of the store while promoting a safe and secure store environment. You will engage with our customers and associates in a manner consistent with our company core values by providing a strong and energetic greeting with eye contact and a smile.

The Shortage Control Lead will be a valuable partner to store and field leadership by assisting in the training and development of the Shortage Control Associates, identifying and reporting theft incidents, and driving shortage education and awareness to all associates. Your confidence, positive attitude, command presence, and expertise in store shortage reduction programs will positively influence behaviors and reduce theft and fraud.

Responsibilities:

• Provide an effective deterrent to dishonest behaviors throughout the store by demonstrating a command presence through role modeling impression of control, following dress code in the company issued vest and earpiece, demonstrating a positive demeanor, strong posture, and an energetic greeting
• Maintain a safe and secure store for our customers and associates with a strong attention to detail, ability to multi-task, strong communication, and aligned partnership with store leadership
• Enthusiastically engage with every customer and associate in areas of the store with highest risk for shortage. These interactions are positive, respectful, and promote a strong impression of control and best in class customer service
• Display a strong working knowledge of top shortage areas and support programs designed to identify and reduce theft
• Gather and document indicators of external theft and share with store and field leaders. Network with local law enforcement as directed and support evidence gathering to address large scale or organized retail crime or repeat theft incidents
• Support store manager by providing internal controls and operational oversight including conducting associate package/bag, monitoring point of sale transactions, conducting store audits, and promoting Asset Protection programs
• Provide leadership with onboarding and ongoing support of associate training in shortage reduction programs and processes
• Assist store leadership in the preparation and execution of the semi-annual inventory process and developing action plans to reduce shortage
• Role-model behaviors that demonstrate that safety is a top priority
• Is highly disciplined in managing stressful situations and address unsafe practices at every opportunity

Candidates must be able to work a flexible schedule; including nights, weekends, and holidays as required.

If you...

• are excited to deliver great values to customers every day;
• take a sense of pride and ownership in helping drive positive results for a team;
• are committed to treating colleagues and customers with respect;
• believe in the power of diversity and inclusion;
• want to participate in initiatives that positively impact the world around you;

Come join our team. You're going to like it here!

You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington's benefits package includes medical, dental, and vision coverage including life and disability insurance. Full Time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.

Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Base Pay: $17.9 per hour - $17.9 per hour

Location 00183 - Union City

Posting Number P1-1075072-9

Address 31250 Courthouse Drive

Zip Code 94587

Position Type Regular Full-Time

Career Site Category Store Associate

Position Category Retail Store

Base Pay $17.9 - $17.9 per hour