Shopify Support & Executive Assistant

Overseas; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

A fast-growing eCommerce brand seeks a reliable Executive Assistant adept at customer service and eCommerce platforms like Shopify. This ideal candidate excels in a fast-paced remote environment, supporting both customers and leadership, ensuring high-quality communication and smooth operations behind the scenes. Perks include up to 14 days of PTO and a fully remote setup with opportunities for growth.

Benefits

Up to 14 days of Paid Time Off

100% remote work

Paid observance of Philippine Regular Holidays

Qualifications

• 1-2+ years experience in eCommerce customer service.
• At least 3 years as an Executive Assistant in startup environments.
• Strong spoken and written English communication skills.

Responsibilities

• Respond to customer inquiries via email and chat professionally.
• Manage calendars and schedule meetings for leadership.
• Maintain high-level communication with a customer-first mindset.

Skills

eCommerce customer service

Organized

Attention to detail

Written communication

Spoken communication

Proactive

Tools

Google Workspace

Slack

Notion

Shopify admin

Job description

About the job Shopify Support & Executive Assistant

Our client is a fast-growing eCommerce brand looking for a reliable and resourceful Executive Assistant who thrives in fast-paced environments and has experience supporting Shopify or other eCommerce platforms. This is a blended role that combines customer serviceand executive assistant work.

If you're organized, a strong communicator, and love supporting customers and leaders alike, this role is perfect for you.

• Paid in USD every 15th & 30th of the month
• ️ Up to 14 days of Paid Time Off per year
• Observance of Philippine Regular Holidays (paid)
• 100% remote work from anywhere
• Work on meaningful international eCommerce projects
• Join a creative, fast-paced team with room to grow
  

What You'll Do:

1.eCommerce Customer Support

• Respond to customer inquiries via email and chat with clarity and professionalism
• Provide order updates, resolve issues, and escalate problems when needed
• Use Shopify (or similar platforms) to check order status, manage refunds, and update customer records
• Maintain high-quality, responsive communication with a strong customer-first mindset
• Manage calendars, schedule meetings, and send reminders to the founder or leadership team
• Assist in organizing travel logistics or executive-level follow-ups
• Handle confidential information with professionalism and discretion
• Assist with internal documentation, email coordination, and light research
• Keep internal databases, task trackers, or dashboards updated
• Help manage inboxes, organize digital files, and support team communication
  
  

Who You Are:

• 1-2+ years of experience in eCommerce customer service, preferably on Shopify
• At least 3 years of experience as an Executive Assistant supporting founders or leadership teams in startup environments
• Excellent written and spoken English communication skills
• Highly organized, reliable, and proactive with strong attention to detail
• Able to make independent decisions, follow through without hand-holding, and stay calm under pressure
• Comfortable using tools like Slack, Notion, Google Workspace, and Shopify admin
• Bonus: Experience managing inboxes, calendars, or light operations in a remote team setting
  
  

How to Apply:

• Send your resume
• Record a 1-2 minute Loom video introducing yourself and sharing your experience in eCommerce customer service and virtual support
• Portfolio of your work ortools relevant to the role

This role is ideal for someone who's both people-focused and systems-oriented, someone who can deliver top-tier customer service while keeping things running smoothly behind the scenes.