Shopify Returns Specialist - E-commerce

DNAM Brands; Beverly Hills (CA); On-site; USD 28,000 - 34,000; Full time

Job summary

DNAM Brands is seeking a Customer Service Associate to manage incoming customer returns across our e-commerce platforms, inspecting shipments and processing returns via Shopify, TikTok Shop, and Whatnot. You will verify tracking data, handle restocking or transfers, and coordinate with internal teams to resolve issues.

The role requires attention to detail and comfort working with physical shipments in a fast-paced environment.

Qualifications

• 1 year+ experience in returns processing, shipping and receiving, or e-commerce
• Familiarity with Shopify or similar platforms
• Ability to lift up to 50 pounds and handle physical shipments

Responsibilities

• Receive, sort, and inspect incoming customer returns
• Verify packages against tracking, order, and customer information
• Process returns and update records across e-commerce platforms
• Document and escalate damaged, missing, or incorrect items
• Prepare approved merchandise for restocking or transfer
• Maintain organized returns area and meet processing timelines
• Coordinate with internal teams to resolve return issues and support refunds
• Assist with basic returns reporting

Tools

Shopify

TikTok Shop

Whatnot

Carrier tracking systems

Job description

DNAM Brands is seeking a Customer Service Associate to manage incoming customer returns across our e-commerce platforms, inspecting shipments and processing returns via Shopify, TikTok Shop, and Whatnot. You will verify tracking data, handle restocking or transfers, and coordinate with internal teams to resolve issues.

The role requires attention to detail and comfort working with physical shipments in a fast-paced environment.