Shopify Project / Program Manager

SDLC Technologies; San Francisco (CA); Hybrid; USD 150,000 - 190,000; Full time

Job summary

SDLC Technologies is seeking a Senior Program Manager/Scrum Master to lead multi-program initiatives in a hybrid San Francisco environment. You will drive cross-functional collaboration, manage complex cloud-based and microservices projects, and ensure alignment with business goals for an e-commerce platform.

Strong experience in Shopify, agile methodologies, and stakeholder management is required. Exceptional leadership and communication are essential in this fast-paced setting.

Qualifications

• 10+ years in software program management and delivery.
• Mandatory Shopify experience in e-commerce or retail.
• Strong leadership and communication for cross-functional teams.

Responsibilities

• Build and govern large cross-functional programs with milestones and governance.
• Collaborate with developers, designers, QA, and stakeholders to align with business objectives.
• Manage timelines, risks, issues, and dependencies across projects.
• Lead Agile ceremonies as Scrum Master and coordinate with SAFe practices.
• Coordinate SIT, UAT, deployment, and cutover activities with brands and IT.

Skills

Program management

Shopify

Stakeholder management

SAFe Scrum Master

Tools

Jira

Jira Align

Asana

Trello

Job description

Location: San Francisco CA, Hybrid 2-3 days a week

Key Skills: Project/Program Management, Shopify, e-commerce or retail industry

Job Description

Overall 10+ years of experience in software industries

Mandatory Shopify experience.

10+ years of hands-on Program Management experience leading large, cross-organizational programs

Minimal 7+ years’ experience in managing complex distributed project on cloud, Microservices.

Proven experience as a Sr Scrum Master, in the e-commerce or retail industry.

Strong technical background with knowledge of e-commerce platforms, web development, APIs, databases, and related technologies.

Proficient in project management methodologies (SAFE, Agile, Scrum, Kanban) and project management tools (Jira, Jira Align, Asana, Trello, etc.).

Understands Engineering Processes and Cloud Implementations.

Experience assisting teams with cloud implementations.

Good understanding of Jira, Sprint functions/ceremonies and Scaled Agile Framework (SAFe)

A detail oriented Senior Scrum Master who gets into details and understand what team is doing.

Excellent leadership, communication, and problem-solving skills.

Ability to multitask, prioritize, and work in a fast-paced, dynamic environment.

PMP or PRINCE2 certification is a plus.

Keyskills - Must Have

Program management

Stakeholder Management

Job Responsibilities

Job Responsibilities

Build the basic structure of a program that may include: prioritization alignment, team engagement & governance, identifying partners, etc.

Collaborate with cross-functional teams, including developers, designers, QA engineers, and stakeholders, to ensure project alignment with business objectives.

Integrate timelines and milestones across projects, identify areas of alignment or dependency and evaluate the progress of projects, and adjust to keep the project on track

Anticipate and recognize bottlenecks in work processes between teams and make suggestions for ongoing improvement

Identify and mitigate project risks, proactively address issues, and provide solutions to ensure smooth project execution.

Communicate project status, updates, and key milestones to stakeholders and leadership regularly.

Run agile ceremonies as a scrum master and the development process in conjunction with several internal partners

Lead and manage end-to-end project lifecycle for the e-commerce platform, including planning, development, testing, and deployment phases.

Define project scope, goals, and deliverables; develop comprehensive project plans and timelines; and track project progress against milestones.

Stay updated with industry trends, best practices, and emerging technologies in e-commerce to drive innovation and enhance the platform's performance.

Foster a collaborative and results-driven team environment, providing guidance and mentorship to team members when needed.

Primary Responsibility: Overall program delivery, governance, execution oversight, and stakeholder alignment.

Manage program plan, timelines, and dependencies

Coordinate across stakeholders (Brands, IT, Business and Vendors)

Prepare the status reports and Run governance (daily/weekly/SteerCo)

Risk, issue, and escalation management

Coordinate SIT, UAT, deployment, and cutover activities in alignment with Brands, IT, Business and Vendors

Ensure alignment across Integrated Systems and WMS tracks

RAID log (Risks, Assumptions, Issues, Dependencies)