Shopify-Driven Website Operations Lead

Current openings at Face Reality

San Ramon (CA)

Hybrid

USD 105,000 - 115,000

Full time

14 days+

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Benefits offered by this job

Yearly bonus

Comprehensive benefits package

Job summary

Face Reality is hiring a Website Operations Manager to own the day-to-day e-commerce site experience across B2B and B2C channels. You will drive campaigns, product launches, and content on a Shopify-based platform from a hybrid San Ramon office.

The role requires Shopify expertise, UX/SEO fundamentals, HTML/CSS familiarity, and the ability to manage multiple projects, QA, and integrations. Collaboration with Marketing, Sales, and Customer Experience is essential for success.

Qualifications

2-5 years of experience managing e-commerce websites, ideally on Shopify.
Hands-on experience with Shopify themes, content management, and site operations.
Strong understanding of UX and conversion optimization, including A/B testing.
Working knowledge of SEO fundamentals and performance tracking tools.
Familiarity with HTML and CSS, with an understanding of front-end limitations.
Understanding of APIs, integrations, payment gateways, and ecommerce ecosystems.
Experience managing third-party apps and tools.
Proven ability to manage multiple projects in a fast-paced environment.
Strong problem-solving skills, with a focus on process improvement.
Ability to work cross-functionally and independently.
Willingness to support key launches outside normal business hours.

Responsibilities

Own day-to-day website operations, ensuring a high-quality, performant, and conversion-optimized user experience.
Plan and execute site updates, product launches, and content releases with Marketing, Sales, and Customer Experience teams.
Manage onsite content, navigation, and merchandising to support campaigns, promotions, and priorities.
Maintain and optimize SEO foundations, including metadata, structured data, and site architecture.
Execute and support Shopify theme updates, feature enhancements, and content changes.
Manage promotional setup and teardown, including campaigns, landing pages, and time-bound content.
Extend Shopify capabilities using metafields, storefront APIs, and automation tools.
Partner with engineering and digital teams to improve site speed and performance.
Evaluate and manage third-party apps and integrations for marketing initiatives.
Lead QA and user acceptance testing for site updates, ensuring accuracy and functionality.
Troubleshoot and resolve site issues, maintaining uptime and performance standards.
Create and maintain documentation in Confluence for processes and configurations.
Manage multiple concurrent projects in a fast-paced environment.
Stay current on eCommerce trends and Shopify capabilities.