Shop Supervisor

Cox Enterprises; DeForest (WI); Sur place; USD 74 000 - 111 000; Plein temps

Résumé du poste

Cox Automotive - USA is seeking a Shop Supervisor for our Wisconsin Bus Sales location. You will lead the truck shop maintenance team, drive service KPI achievement, manage daily operations, and ensure safety and quality standards in a fast-paced mobile fleet environment.

The role requires leadership, coaching, and the ability to coordinate multiple groups to meet budgeted goals. A focus on customer satisfaction and process improvement is essential.

Qualifications

• High School Diploma or GED required; related degree considered.
• Experience in supervision of service or maintenance operations.
• Knowledge of mobile maintenance environments and safety practices.

Responsabilités

• Achieve annual service department budget and KPIs.
• Manage daily service operations and ensure procedures are followed.
• Support bus sales and parts through customer satisfaction.
• Monitor warranty issues and maintain a safe, clean facility.
• Plan and conduct regular staff meetings and safety sessions.
• Develop revenue and profit opportunities in the market area.
• Direct and maintain service department margins and volumes.

Connaissances

Coaching/Mentoring

Difficult conversations

Leadership

Urgency/Time management

Safety compliance

Customer focus

Team coordination

Driver responsibilities

Formation

High School Diploma/GED

Bachelor's degree (related field)

Description du poste

Company: Cox Automotive - USA

Job Family Group: Vehicle Operations

Job Profile: Supervisor, Truck Shop Maintenance - Non-DOT

Management Level: Supervisor

Flexible Work Option: No remote option; must work at a specified Cox location

Travel %: No

Work Shift: Day

Compensation includes a base salary in the range of $74,000.00 - $111,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Cox Fleet keeps your fleet moving.

Cox Fleet is one of the largest fleet maintenance companies in the country! We are currently operating with 500+ mobile trucks and 20+ shops. As a leader and innovator in the mobile fleet service industry, we provide preventative maintenance excellence with proprietary technology tailored to each customer's unique needs. Our business has experienced substantial organic and acquisitive growth in the past few years, with additional significant future growth expected soon. As our business continues to expand, we are always on the lookout for motivated, energetic individuals to fill the positions now available on our talented team of professionals.

Cox Fleet is currently hiring a Shop Supervisor to join our Management Team at our Wisconsin Bus Sales location to support the future growth of the Company.

Duties

• Responsible for achievement of annual company Service department budget.
• Responsible for achievement of weekly, monthly, and yearly Service KPI's.
• Daily management of Service operations to ensure company policies and standard procedures are followed.
• Provide support to bus sales and parts department by maintaining customer satisfaction.
• Manage and closely monitor Warranty issues.
• Inspect and maintain a safe work environment and clean facility.
• Manage Service department assigned vehicles.
• Review Service work schedules to maintain steady volumes
• Promote personal and professional growth of all Service employees in all areas of their current responsibilities through training and work assignments.
• Conduct weekly staff meetings with Service personnel.
• Plan, conduct and participate in Monthly Safety Meetings.
• Establish and maintain friendly, yet professional relationships with suppliers, manufacturers, customers, co-workers, and direct reports.
• Research and identify revenue and profit opportunities in market area.
• Develop quarterly sales plans per customer to direct and maintain profit.
• Obtain sales through sales calls with potential service customers, preparation of estimates, price quotations and proposals.
• Complete call reports, customer profiles, and marketing surveys as required.
• Develop knowledge and understanding of product specifications, features, benefits, and advantages across all product lines.
• Promote all company offerings to encourage customers to utilize Wisconsin Bus for all their company needs.
• Develop and implement operations plan to maximize margins in the Service department.
• Achieve yearly Service department budget goals.
• Daily management of Service operations to ensure company policies and standard procedures are followed.
• Other duties as assigned.

Requirements

• High School Diploma/GED and 5 years' experience in a related field. The right candidate could also have a different combination, such as a bachelor's degree in a related discipline and 3 years' experience in a related field; a master's degree and 1 year of experience; or a Ph.D. and up to 1 year of experience
• Safe drivers needed; valid driver's license required.
• Must be at least 21 yrs. or older.
• Skills in coaching, mentoring, teaching, discipline, having difficult conversations and 'tough love' as it pertains to mobile technicians.
• Knowledge of the mobile work environment and challenges, maintenance practices, and processes requirements for mobile maintenance.
• Ability to coordinate multiple group efforts to solve issues related to the technician job.
• Ability to act with a high sense of urgency.

Required Competencies

• Ethics & Values: Adheres to an appropriate and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he preaches.
• Action Oriented: Has a sense of urgency daily; is action oriented; not fearful of acting with a minimum of planning; seizes more opportunities than others.
• Technician Focus: Will seamlessly adjust leadership approaches and technique to manage a diverse set of technicians.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand custom