Shop Service Writer

L&M Fleet Supply; Grand Rapids (MN); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health & Dental Insurance Packages

401(k) plan with 10% employer match

Life & Disability Insurance

Paid Time Off

10% Employee Discount

Wellness Program

Job summary

L&M Fleet Supply is seeking a Shop Service Writer in Minnesota to manage customer interactions at the repair shop/parts counter. You will coordinate service, track work, and act as the link between customers and shop technicians.

The role emphasizes parts ordering, sales assistance, and efficient shop operations. Prior automotive or small engine service experience is preferred and the position is full-time with a flexible schedule.

Qualifications

• Customer-focused role requiring clear communication with customers.
• Experience or knowledge in automotive or small engine service preferred.
• Experience in customer service preferred.

Responsibilities

• Schedule and track service and repair activities.
• Serve as liaison between customers and shop technicians.
• Order parts and assist customers with special orders.
• Provide sales assistance and handle POS functions.
• Coordinate shop operations within the store.

Skills

Customer service

Automotive knowledge

Small engine knowledge

Job description

Description

Shop Service Writer

Our Perfect Match:

We are looking for someone who loves to communicate with customers & likes to have fun at work, while getting things done. You will also work directly with customers to understand their needs, identify the right products/services, and act as a liaison between our shop technicians & customers. Previous experience and/or knowledge in automotive and/or small engine service & customer service is preferred.

Job Type: Full-Time Hours

Schedule: Flexible Work Schedule, Varied Shift Times

Targeted Pay Range: $15-18 per hour.

(Starting rate of pay varies based on factors including, but not limited to, location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.)

What you'll do in this role:

The Shop Service Writer is responsible for providing a high level of customer service at L&M Supply's repair shop/parts counter, including scheduling and tracking the service and repair activities of the tire & lube/small engine repair shop. The Shop Service Writer acts as a liaison between the shop technician and the customer - ordering parts, assisting customers with special orders, providing sales assistance, POS functions, and maintaining the overall coordination of shop operations within the store.

Teammate Traits:

Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and customer experience. Here are some traits we look for:

• Customer-Focus
• Ensures Accountability
• Collaborative
• Honesty/Integrity
• Decision-Quality/Decision-Making Abilities
• Reliability

Advantages for Full-Time Employees:

Our Full-Time employees are offered an extensive benefit package including:

• Health & Dental Insurance Packages
• 401(k) plan, with a generous employer match of 10%
• Life & Disability Insurance
• Paid Time Off - the longer you're with us, the more you get!
• 10% Employee Discount
• Wellness Program
• And much more!

At L&M Supply, everyone plays a critical role in creating exceptional, modern-day retail experiences that are firmly rooted in our past. Our unique product line requires knowledgeable and friendly employees to ensure complete customer satisfaction. As we grow, we are committed to remain a small company at heart by treating people according to the Golden Rule. We always want our customers to leave with a smiling face and our staff to love coming to work for us.