Shop Service Writer

L&M Fleet Supply; Cloquet (MN); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health & Dental Insurance Packages

401(k) with 10% match

Life & Disability Insurance

Paid Time Off

Employee Discount 10%

Wellness Program

Job summary

L&M Fleet Supply is seeking a Shop Service Writer to engage customers at the repair shop/parts counter and coordinate service activities. You will help customers understand needs, identify products/services, and support the flow between technicians and customers.

Experience in automotive or small engine service and strong communication skills are preferred. This role supports full-time or part-time hours with a flexible schedule.

Qualifications

• Previous experience and/or knowledge in automotive and/or small engine service and customer service is preferred.

Responsibilities

• Provide high level customer service at the repair shop/parts counter.
• Schedule and track service/repair activities for tire & lube/small engine shop.
• Act as liaison between shop technicians and customers; order parts and assist with special orders.

Skills

Customer focus

Accountability

Collaborative

Honesty/Integrity

Decision making

Reliability

Job description

Description

Shop Service Writer

Our Perfect Match:

We are looking for someone who loves to communicate with customers & likes to have fun at work, while getting things done. You will also work directly with customers to understand their needs, identify the right products/services, and act as a liaison between our shop technicians & customers. Previous experience and/or knowledge in automotive and/or small engine service & customer service is preferred. If that sounds like you,

Job Type: Full-Time or Part-Time Hours

Schedule: Flexible Work Schedule, Varied Shift Times

Targeted Pay Range: $15-18 per hour.

(Starting rate of pay varies based on factors including, but not limited to, location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.)

What you'll do in this role:

The Shop Service Writer is responsible for providing a high level of customer service at L&M Supply's repair shop/parts counter, including scheduling and tracking the service and repair activities of the tire & lube/small engine repair shop. The Shop Service Writer acts as a liaison between the shop technician and the customer - ordering parts, assisting customers with special orders, providing sales assistance, POS functions, and maintaining the overall coordination of shop operations within the store.

Teammate Traits:

Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and customer experience. Here are some traits we look for:

• Customer-Focus
• Ensures Accountability
• Collaborative
• Honesty/Integrity
• Decision-Quality/Decision-Making Abilities
• Reliability

Advantages for Full-Time Employees:

Our Full-Time employees are offered an extensive benefit package including:

• Health & Dental Insurance Packages
• 401(k) plan, with a generous employer match of 10%
• Life & Disability Insurance
• Paid Time Off - the longer you're with us, the more you get!
• 10% Employee Discount
• Wellness Program
• And much more!

At L&M, everyone plays a critical role in creating exceptional, modern-day retail experiences that are firmly rooted in our past. Our unique product line requires knowledgeable and friendly employees to ensure complete customer satisfaction. As we grow, we are committed to remain a small company at heart by treating people according to the Golden Rule. We always want our customers to leave with a smiling face and our staff to love coming to work for us.

If you are ready to make a difference as part of our team,

To learn more about L&M Supply, please visit our employment page by clicking HERE