Shop Service Writer

T D S Distributors Detroit Lakes; Detroit Lakes (MN); Vor Ort; USD 21.000 - 25.000; Teilzeit

Benefits dieser Stelle

Health & Dental Insurance

401(k) with 10% match

Life & Disability Insurance

Paid Time Off

Employee Discount 10%

Zusammenfassung

L&M Supply is seeking a friendly Shop Service Writer to join our repair shop/parts counter. You will communicate with customers to understand their needs, schedule and track service and repair activities for tire and lube/small engine work, and act as a liaison between shop technicians and customers.

You will order parts, assist customers with special orders, provide sales assistance, perform POS functions, and coordinate shop operations within the store.

Qualifikationen

• Experience in automotive or small engine service is preferred.
• Strong customer service and communication skills.
• Able to assist customers with parts orders and sales at the counter.

Aufgaben

• Provide high level customer service at the shop/parts counter.
• Schedule and track service and repair activities for tire, lube, and small engine work.
• Act as liaison between shop technicians and customers; order parts and handle special orders; assist with POS and store operations.

Kenntnisse

Customer service

Communication

Automotive knowledge

Small engine knowledge

Tools

POS system

Jobbeschreibung

Shop Service Writer

Our Perfect Match:

We are looking for someone who loves to communicate with customers & likes to have fun at work, while getting things done. You will also work directly with customers to understand their needs, identify the right products/services, and act as a liaison between our shop technicians & customers. Previous experience and/or knowledge in automotive and/or small engine service & customer service is preferred.

Job Type:

Part-Time Hours

Schedule:

Flexible Work Schedule, Varied Shift Times

Targeted Pay Range:

$15-18 per hour.

(Starting rate of pay varies based on factors including, but not limited to, location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.)

What you'll do in this role:

The Shop Service Writer is responsible for providing a high level of customer service at L&M Supply's repair shop/parts counter, including scheduling and tracking the service and repair activities of the tire & lube/small engine repair shop. The Shop Service Writer acts as a liaison between the shop technician and the customer - ordering parts, assisting customers with special orders, providing sales assistance, POS functions, and maintaining the overall coordination of shop operations within the store.

Teammate Traits:

Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and customer experience. Here are some traits we look for:

• Customer-Focus
• Ensures Accountability
• Collaborative
• Honesty/Integrity
• Decision-Quality/Decision-Making Abilities
• Reliability

Advantages for Full-Time Employees:

Our Full-Time employees are offered an extensive benefit package including:

• Health & Dental Insurance Packages
• 401(k) plan, with a generous employer match of 10%
• Life & Disability Insurance
• Paid Time Off - the longer you're with us, the more you get!
• 10% Employee Discount
• Wellness Program
• And much more!

At L&M, everyone plays a critical role in creating exceptional, modern-day retail experiences that are firmly rooted in our past. Our unique product line requires knowledgeable and friendly employees to ensure complete customer satisfaction. As we grow, we are committed to remain a small company at heart by treating people according to the Golden Rule. We always want our customers to leave with a smiling face and our staff to love coming to work for us.