Shop Operations Lead & Growth Coach (Auto Service)

Strickland Brothers 10 Minute Oil Change; Ball (LA); Sur place; USD 45 000 - 50 000; Plein temps

Avantages offerts par ce poste

Free employer-paid preventive care

Dental, vision, disability

Company-paid life insurance

Monthly bonus program

401(k)

Paid time off

Résumé du poste

Strickland Brothers is seeking a Shop Manager in Ball, LA to lead the service center, develop the team, and drive performance across oil changes, sales, and customer satisfaction.

This full-time role combines team leadership with operational execution and business management to deliver fast, friendly, and reliable service to our customers. A 50-hour workweek is typical, with weekly pay and a monthly bonus program.

Qualifications

• Must be at least 18 years old.
• Valid driver’s license required.
• Successful completion of a background check.
• Reliable transportation is required.

Responsabilités

• Lead, coach, and develop a high-performing service center team.
• Recruit, interview, hire, and train team members.
• Provide ongoing coaching and feedback to support employee development.
• Foster a positive team environment aligned with the Strickland Brothers Way.
• Deliver an exceptional customer experience and maintain strong customer satisfaction ratings.
• Address customer concerns and resolve issues quickly and professionally.
• Monitor customer feedback and coach the team to continuously improve service quality.
• Oversee daily shop operations including opening and closing procedures.
• Manage workflow by assigning technician roles and maintaining efficient service flow.
• Ensure the shop remains clean, safe, and organized at all times.
• Drive shop performance by monitoring key metrics such as service volume, sales, labor efficiency, and customer satisfaction.
• Create weekly schedules and manage labor to support operational needs.
• Partner with the Area Manager to review performance and set shop goals.
• Maintain accurate inventory levels and complete inventory counts.
• Manage cash handling procedures including daily deposits.
• Ensure compliance with company policies, safety standards, and operational procedures.

Description du poste

Strickland Brothers is seeking a Shop Manager in Ball, LA to lead the service center, develop the team, and drive performance across oil changes, sales, and customer satisfaction.

This full-time role combines team leadership with operational execution and business management to deliver fast, friendly, and reliable service to our customers. A 50-hour workweek is typical, with weekly pay and a monthly bonus program.