Shop Leader: Build a High-Performance Auto Service Team

Strickland Brothers 10 Minute Oil Change; Arkansas; Hybrid; USD 48,000 - 54,000; Full time

Benefits offered by this job

Free employer-paid preventive care

Dental

Vision

Short/Long term disability

Company-paid life insurance

Monthly bonus program

401(k) retirement savings plan

Paid time off

Job summary

Strickland Brothers 10 Minute Oil Change in Mena, AR is hiring a Shop Manager to lead a busy service center. You will coach your team, oversee daily operations, and drive performance across oil changes, sales, and customer satisfaction.

The role emphasizes hands-on leadership with on-site responsibilities, weekly pay, and an annual salary range of $48,000 to $54,000, plus bonuses based on shop performance. Must be 18+, with a valid license and willingness to work ~50 hours.

Qualifications

• Experience leading a service team in a fast‑paced environment.
• Ability to coach and develop a high‑performing team.
• Dedication to delivering excellent customer experience.

Responsibilities

• Lead, coach, and develop a high-performing service center team.
• Recruit, interview, hire, and train team members.
• Provide ongoing coaching and feedback to support employee development.
• Foster a positive team environment aligned with the Strickland Brothers Way.
• Deliver an exceptional customer experience and maintain top satisfaction ratings.
• Address customer concerns and resolve issues promptly and professionally.
• Oversee daily shop operations including opening and closing procedures.
• Manage workflow by assigning technician roles and maintaining efficient service flow.
• Maintain a clean, safe, and organized shop at all times.
• Drive shop performance by monitoring service volume, sales, labor, and metrics.
• Create weekly schedules and manage labor; review performance with Area Manager.
• Maintain inventory levels and perform counts; handle daily deposits.
• Ensure compliance with company policies, safety standards, and procedures.

Skills

Team leadership

Coaching

Customer experience

Job description

Strickland Brothers 10 Minute Oil Change in Mena, AR is hiring a Shop Manager to lead a busy service center. You will coach your team, oversee daily operations, and drive performance across oil changes, sales, and customer satisfaction.

The role emphasizes hands-on leadership with on-site responsibilities, weekly pay, and an annual salary range of $48,000 to $54,000, plus bonuses based on shop performance. Must be 18+, with a valid license and willingness to work ~50 hours.