Auto Service Shop Manager — Lead Team & Drive Results

Strickland Brothers 10 Minute Oil Change; Canton (NC); In loco; USD 44.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free employer-paid preventive care

Dental

Vision

Short term disability

Long term disability

Company-paid life insurance

Monthly bonus program

401(k) retirement savings plan

Paid time off

Descrizione del lavoro

Strickland Brothers Canton, NC is hiring a Shop Manager to lead our service center, oversee daily operations, coach the team, and drive metrics such as oil changes, sales, and customer satisfaction. This role combines leadership with hands-on support in a fast-paced environment.

We offer competitive pay with weekly earnings potential and a comprehensive benefits package, including medical, dental, vision, retirement, and paid time off. A 50-hour work week is typical.

Competenze

• Must be at least 18 years of age.
• Valid driver’s license required.
• Successful completion of a background check.
• Reliable transportation is required.
• Willingness to work a schedule that typically averages approximately 50 hours per week.
• Basic computer skills or the ability to quickly learn company systems.

Mansioni

• Lead, coach, and develop a high-performing service center team.
• Recruit, interview, hire, and train team members.
• Provide ongoing coaching and feedback to support employee development.
• Foster a positive team environment aligned with the Strickland Brothers Way.
• Deliver an exceptional customer experience and maintain strong customer satisfaction ratings.
• Address customer concerns and resolve issues quickly and professionally.
• Monitor customer feedback and coach the team to continuously improve service quality.
• Oversee daily shop operations including opening and closing procedures.
• Manage workflow by assigning technician roles and maintaining efficient service flow.
• Ensure the shop remains clean, safe, and organized at all times.
• Drive shop performance by monitoring key metrics such as service volume, sales, labor efficiency, and customer satisfaction.
• Create weekly schedules and manage labor to support operational needs.
• Partner with the Area Manager to review performance and set shop goals.
• Maintain accurate inventory levels and complete inventory counts.
• Manage cash handling procedures including daily deposits.
• Ensure compliance with company policies, safety standards, and operational procedures.

Descrizione del lavoro

Strickland Brothers Canton, NC is hiring a Shop Manager to lead our service center, oversee daily operations, coach the team, and drive metrics such as oil changes, sales, and customer satisfaction. This role combines leadership with hands-on support in a fast-paced environment.

We offer competitive pay with weekly earnings potential and a comprehensive benefits package, including medical, dental, vision, retirement, and paid time off. A 50-hour work week is typical.