Shop Office & Scheduling Specialist

NUWAY-K&H COOPERATIVE; Eden Valley (MN); On-site; USD 28,000 - 33,000; Full time

Job summary

NUWAY-K&H COOPERATIVE is seeking a Shop Office Specialist in Eden Valley, MN to act as a central point of contact for customers, Fleet Manager, and service teams. You will manage communications, schedule services, and help ensure smooth daily shop operations in a diesel/automotive environment.

The role emphasizes strong organizational skills, accurate record-keeping, and professional front-office conduct to support DOT-related processes and customer satisfaction.

Qualifications

• Experience in a service, administrative, or automotive shop environment preferred.
• Strong communication and customer service skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Basic understanding of vehicle service terminology (diesel and/or automotive).
• Proficiency with scheduling systems, phone systems, and standard office software.

Responsibilities

• Answer and manage incoming customer calls, providing general service information and directing inquiries appropriately.
• Screen customer concerns to identify service needs and prioritize urgent or DOT-related issues.
• Schedule service appointments for diesel trucks, fleets, and standard vehicles (cars and light-duty trucks).
• Coordinate with the Fleet Manager and technicians to align scheduling with shop capacity and workload.
• Maintain clear communication with customers regarding appointment details, service status, and timelines.
• Assist in maintaining service records, work orders, and customer information.
• Support compliance-related communication for DOT-regulated vehicles (as directed).
• Ensure a professional and organized front-office environment.

Skills

Communication

Multitasking

Organizational skills

Customer service

Vehicle terminology

Tools

Scheduling software

Phone system

Office software

Job description

NUWAY-K&H COOPERATIVE is seeking a Shop Office Specialist in Eden Valley, MN to act as a central point of contact for customers, Fleet Manager, and service teams. You will manage communications, schedule services, and help ensure smooth daily shop operations in a diesel/automotive environment.

The role emphasizes strong organizational skills, accurate record-keeping, and professional front-office conduct to support DOT-related processes and customer satisfaction.