Shop Office Specialist

NUWAY-K&H COOPERATIVE; Eden Valley (MN); On-site; USD 28,000 - 33,000; Full time

Job summary

NUWAY-K&H COOPERATIVE is seeking a Shop Office Specialist in Eden Valley, MN to act as a central point of contact for customers, Fleet Manager, and service teams. You will manage communications, schedule services, and help ensure smooth daily shop operations in a diesel/automotive environment.

The role emphasizes strong organizational skills, accurate record-keeping, and professional front-office conduct to support DOT-related processes and customer satisfaction.

Qualifications

• Experience in a service, administrative, or automotive shop environment preferred.
• Strong communication and customer service skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Basic understanding of vehicle service terminology (diesel and/or automotive).
• Proficiency with scheduling systems, phone systems, and standard office software.

Responsibilities

• Answer and manage incoming customer calls, providing general service information and directing inquiries appropriately.
• Screen customer concerns to identify service needs and prioritize urgent or DOT-related issues.
• Schedule service appointments for diesel trucks, fleets, and standard vehicles (cars and light-duty trucks).
• Coordinate with the Fleet Manager and technicians to align scheduling with shop capacity and workload.
• Maintain clear communication with customers regarding appointment details, service status, and timelines.
• Assist in maintaining service records, work orders, and customer information.
• Support compliance-related communication for DOT-regulated vehicles (as directed).
• Ensure a professional and organized front-office environment.

Skills

Communication

Multitasking

Organizational skills

Customer service

Vehicle terminology

Tools

Scheduling software

Phone system

Office software

Job description

Job DetailsJob Location: 50EV - Eden Valley, MN 55329Position Type: Full TimeSalary Range: $20.00 - $24.00 HourlyPosition Summary

The Shop Office Specialist serves as a key point of coordination between customers, the Fleet Manager, and the service team. This role supports daily shop operations by managing customer communications, scheduling services, and ensuring efficient workflow. While not a technical position, it requires strong organizational skills and a working understanding of automotive and diesel service processes.

Key Responsibilities

• Answer and manage incoming customer calls, providing general service information and directing inquiries appropriately


• Screen customer concerns to identify service needs and prioritize urgent or DOT-related issues


• Schedule service appointments for diesel trucks, fleets, and standard vehicles (cars and light-duty trucks)


• Coordinate with the Fleet Manager and technicians to align scheduling with shop capacity and workload


• Maintain clear communication with customers regarding appointment details, service status, and timelines


• Assist in maintaining service records, work orders, and customer information


• Support compliance-related communication for DOT-regulated vehicles (as directed)


• Ensure a professional and organized front-office environment

Qualifications

• Previous experience in a service, administrative, or automotive shop environment preferred


• Strong communication and customer service skills


• Ability to multitask and prioritize in a fast-paced environment


• Basic understanding of vehicle service terminology (diesel and/or automotive)


• Proficiency with scheduling systems, phone systems, and standard office software

Key Competencies

• Organization and attention to detail


• Customer service orientation


• Time management and coordination


• Team collaboration


• Problem identification and escalation

Working Environment

Office-based role with frequent coordination with Fleet Manager, Mechanics, and additional shop staff

Exposure to shop-floor environments while coordinating work, including contact with equipment, elevated noise levels, and potential chemical hazards; required use of appropriate PPE.

Team collaboration

Problem identification and escalation