Shop manager / writer

Midas International, LLC; Napa (CA); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Health insurance

Paid time off

Training & development

Job summary

An established industry player seeks a dynamic Shop Manager who will lead the operations of a bustling automotive repair shop. This role involves ensuring customer satisfaction, managing a team of technicians, and overseeing all aspects of shop performance, including safety and efficiency. The ideal candidate will possess a blend of automotive knowledge and strong leadership skills, fostering a collaborative work environment. If you have a passion for the automotive industry and a knack for management, this opportunity offers a chance to make a significant impact while driving business growth and enhancing customer experiences.

Qualifications

• 2+ years of experience as an auto repair shop manager or service manager.
• Strong leadership and team building skills are essential.

Responsibilities

• Manage and direct automotive technicians in shop operations.
• Ensure exceptional customer service and oversee vehicle inspections.
• Handle employee payroll and maintain inventory counts.

Skills

Customer Service

Leadership

Communication Skills

Team Building

General Automotive Knowledge

POS Computer Skills

Education

College Degree or Coursework

Tools

POS Systems

Computer Software for Repair Orders

Job description

Benefits:

1. Bonus based on performance
2. Competitive salary
3. Employee discounts
4. Health insurance
5. Paid time off
6. Training & development

At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

The Midas Shop Manager/writer is responsible for business operations and store performance (safety, efficiencies, and profit/loss accountability). He or she promotes customer satisfaction and retention and growth of existing and new business. In addition, the Store Manager owns overall operations in terms of cost control, inventory management, environmental compliance, and most importantly, safety. He or she provides strong and consistent leadership to cultivate and maintain a harmonious, collaborative, and highly productive work culture.

We are looking for a seasoned manager with an entrepreneurial spirit who will assume responsibility for operations, financial performance, morale, and growth initiatives. The ideal candidate for this position has a college degree or some coursework (preferred), three years of experience in the automotive repair business, some supervisory/management/mentor experience, a continuous improvement background, P&L experience, and exceptional interpersonal skills.

Responsibilities

As a Midas Store Manager, you will manage and direct all automotive and general service technicians in the operation of the shop, including:

1. Recruit, hire, train, motivate, evaluate, schedule, and coach employees
2. Deliver exceptional customer service while listening and consulting customers
3. Follow up with customers on services requested, estimated completion times, etc.
4. Oversee complete vehicle inspections and make comprehensive recommendations—building computerized repair orders and sourcing parts
5. Deliver and discuss pricing estimates with customers as well as promote shop service specials
6. Lead, manage, and train the team while keeping in tune with our company’s vision, purpose, core values, and employee creed
7. Oversee all sales, accounting, and clerical functions from Service Advisors
8. Oversee technicians’ inspections, diagnosing, and repairing of domestic, European, and Asian cars and light trucks
9. Maintain inventory counts
10. Be responsible for any inventory losses
11. Ensure overall cleanliness and organization of the facility, including environmental compliance
12. Handle employee payroll; record keeping of hours and scheduling
13. Update and submit daily sales reports to Corporate

Qualifications

1. A minimum of 2 years of auto repair shop manager or service manager experience
2. General automotive knowledge
3. Excellent customer service disposition
4. Good communication skills
5. Strong POS computer and Internet skills
6. Leadership ability
7. Team building skills
8. Ability to work a flexible retail schedule including weekends, evenings, and holidays
9. Valid driver’s license