Shop manager / writer

Midas Auto Service Experts; Napa (CA); On-site; USD 67,000 - 100,000; Full time

Job summary

An established industry player in automotive services is seeking a dynamic Shop Manager / Writer to lead operations and enhance customer satisfaction. This role involves overseeing technicians, managing business performance, and ensuring a collaborative work culture. The ideal candidate will have a strong background in automotive repair, exceptional interpersonal skills, and a passion for continuous improvement. Join a company that values career development and community relationships, where your contributions will significantly impact the success and growth of the team.

Benefits

Bonus based on performance

Competitive salary

Employee discounts

Health insurance

Paid time off

Training & development

Qualifications

• 2+ years of experience as an auto repair shop manager or service manager.
• Strong leadership and team-building abilities are essential.

Responsibilities

• Manage and direct automotive technicians, including hiring and training.
• Deliver exceptional customer service and oversee vehicle inspections.
• Ensure overall cleanliness and organization of the facility.

Skills

Automotive Knowledge

Customer Service Skills

Leadership Abilities

Communication Skills

POS Computer Skills

Education

College Degree or Coursework

Tools

POS Systems

Job description

Join to apply for the Shop Manager / Writer role at Midas Auto Service Experts.

Benefits

• Bonus based on performance
• Competitive salary
• Employee discounts
• Health insurance
• Paid time off
• Training & development

At Midas, we are dedicated to providing quality services to customer vehicles in inspection, diagnosis, and repair, utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.

The Midas Shop Manager/Writer is responsible for business operations and store performance, including safety, efficiencies, and profit/loss accountability. He or she promotes customer satisfaction and retention, growth of existing and new business, and owns overall operations in terms of cost control, inventory management, environmental compliance, and safety. The role requires strong leadership to cultivate a harmonious, collaborative, and highly productive work culture.

We are seeking a seasoned manager with an entrepreneurial spirit who will oversee operations, financial performance, morale, and growth initiatives. The ideal candidate has a college degree or coursework (preferred), three years of automotive repair business experience, supervisory/management/mentoring experience, a background in continuous improvement, P&L experience, and exceptional interpersonal skills.

Responsibilities

• Manage and direct all automotive and general service technicians, including recruiting, hiring, training, motivating, evaluating, scheduling, and coaching employees
• Deliver exceptional customer service, listen and consult with customers
• Follow up with customers regarding services requested, estimated completion times, etc.
• Oversee vehicle inspections, make recommendations, build computerized repair orders, source parts
• Discuss pricing estimates with customers and promote shop service specials
• Lead, manage, and train team while aligning with company vision, purpose, core values, and employee creed
• Oversee sales, accounting, and clerical functions from Service Advisors
• Supervise technicians' inspections, diagnostics, and repairs of domestic, European, and Asian vehicles and light trucks
• Maintain inventory counts and manage inventory losses
• Ensure overall cleanliness and organization of the facility, including environmental compliance
• Manage employee payroll, record hours, and scheduling
• Update and submit daily sales reports to corporate

Qualifications

• Minimum of 2 years of auto repair shop manager or service manager experience
• General automotive knowledge
• Excellent customer service skills
• Good communication skills
• Strong POS computer and internet skills
• Leadership and team-building abilities
• Flexible schedule including weekends, evenings, and holidays
• Valid driver's license

Compensation: $67,000 - $100,000 per year.

Join Our Team

As one of the largest destinations for automotive services, Midas develops career paths and builds community relationships. We handle everything from tires to brakes to oil changes, offering endless opportunities to grow and develop expertise.