Shop Manager & Service Advisor - Lead & Grow Team

Community Automotive Repair; Grand Rapids (MI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Life Insurance

Paid Time Off

Paid Meals

Employee and family discounts

Job summary

Community Automotive Repair in Grand Rapids, MI, is seeking a Full-Time Shop Manager/Service Advisor to lead service advising and technician teams. You will drive sales, production, and shop-wide processes to deliver high-quality automotive services and customer satisfaction.

This onsite role includes budgeting and strategic decisions, with a focus on staff development and efficiency. Join a busy, community-focused shop offering strong benefits and opportunities to grow with a respected team in

Qualifications

• Strong automotive technical expertise and product knowledge.
• Proven leadership abilities to guide staff and drive results.
• Management experience preferred to oversee shop operations.
• Proficient with computer software and digital tools for efficiency.
• Excellent problem-solving skills to address repairs and workflows.
• Solid understanding of sales, customer service, and satisfaction outcomes.
• Basic accounting principles to assist budgeting and profitability.

Responsibilities

• Oversee service advising and technician teams; lead sales and production shop-wide.
• Drive process improvements to deliver repairs efficiently and to high standards.
• Manage shop budget, profitability, and strategic decisions.

Skills

Automotive technical expertise

Leadership skills

Management experience

Proficient with computers

Great problem solver

Understand sales and customer service

Basic understanding of accounting

Job description

Community Automotive Repair in Grand Rapids, MI, is seeking a Full-Time Shop Manager/Service Advisor to lead service advising and technician teams. You will drive sales, production, and shop-wide processes to deliver high-quality automotive services and customer satisfaction.

This onsite role includes budgeting and strategic decisions, with a focus on staff development and efficiency. Join a busy, community-focused shop offering strong benefits and opportunities to grow with a respected team in